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WO-01311626 ↗ ServiceMax

CONTINUING HEALTHCARE SOLUTIONS • Preventive Maintenance • PSM

📍 CHS OF MUSKINGUM — 501 Pinecrest Dr., Beverly OH, 45715

Oct 28, 2025 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (50 biz days late)
Active: 54 biz days
🕐 Clock stopped: Invoiced (Jan 20, 2026)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Oct 28 → Dec 9, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 31 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 27, 2025
8 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 27 → Dec 29, 2025
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 31 → Jan 5, 2026
2 business days (counted)
Running total: 44 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 20, 2026
10 business days (counted)
Running total: 54 of ? biz days used
Created: Oct 28, 2025 Invoiced: Jan 20, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 0
Oct 28 → Dec 9 Assigned ▶ Running 27 27
Dec 9 → Dec 15 Scheduled ▶ Running 4 31
Dec 15 → Dec 15 Reschedule ▶ Running 0 31
Dec 15 → Dec 27 Scheduled ▶ Running 8 39
Dec 27 → Dec 29 Reschedule ▶ Running 1 40
Dec 29 → Dec 31 Scheduled ▶ Running 2 42
Dec 31 → Dec 31 Reschedule ▶ Running 0 42
Dec 31 → Dec 31 04-Scheduled ▶ Running 0 42
Dec 31 → Jan 5 Reschedule ▶ Running 2 44
Jan 5 → Jan 20 Scheduled ▶ Running 10 54
Dispatch 0.0d
Coordinators 59.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
59.1 days
Over SLA
Created: Oct 28, 2025 Due: Dec 31, 2025 Completed: Jan 20, 2026 (19 days late)
📅
55.0 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
48.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (4 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Dec 31, 2025
Visit 2 Jan 20, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538780
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=30840
Priority
Standard
Origin
Email
Reason
New Case
Contact
Forrest Hawkins
Owner
Kimberly Hardison
Created
Oct 28, 2025
Work Orders from this Case (1)
WO-01311626 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Oct 28, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 48.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Scheduled
27.4d / 2.0d SLA
Reschedule
3.6d / 2.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2026 CRamen spoke to Forest and van is now running and he requested Tuesday 1/20/2026 with tech arrival between 8-9am,. 


1/2/2026 CRamen left a VM for Forest to return call to inform when vehicle is back in service and available for PM. 


12/31/2025 Sramen - FSE should have closed wo as unit avail. 12/31/2025 CRamen Lawrence Yoder Dustin :Hey WO-01311626 and WO-01313660 need to be rescheduled. Their first truck is out of service so we're just going to reschedule both trucks. The other won't be available til lately this afternoon.

 

12/29/2025 LHill-Called 740-350-9495 spoke with Forest Hawkins and scheduled for 12/31 with tech arrival between 9-11. Was unable to log call in RC.


12/26/2025 DAntolin - Work van out of service. Contacted Jeremy to reschedule, but he has not determined when all the lifts will be available again.


12/15/2025 CRamen spoke with Forrest and re-scheduled for Friday 12/26/2025 with tech arrival between 10-11


12/8/2025 CRamen spoke with Forrest and scheduled for Thursday 12/18/2025 with tech arrival between 1-3pm. 

🔧 Work Performed
Braun - NCL Century 2 Series Lift Serial #: EA-03855 - Asset ID: 13363282
⚠️ Problem Description
Semi-Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=30840

Timeline

📞
Case Linked Oct 28, 1:00 AM
Case Number: 00538780
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 28, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 28, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🚨 28.0 business days
🗓️
▶
2 Status: Scheduled Dec 9, 1:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-18T08:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 15, 10:10 AM
Scheduled For: 2025-12-19T09:30:00.000+0000, 2025-12-18T12:00:00.000+0000, 2025-12-17T17:00:00.000+0000, 2025-12-18T21:00:00.000+0000
🔄
Status: Reschedule by Charles Ramen Dec 15, 10:22 AM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 21h
🗓️
▶
2 Status: Scheduled Dec 15, 10:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-26T16:00:00.000+0000, 2025-12-26T15:30:00.000+0000
⚠️ 9.0 business days
🔄
Status: Reschedule by Dustin Antolin Dec 27, 12:00 AM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 13h
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 9:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-31T15:00:00.000+0000, 2025-12-31T14:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Charles Ramen Dec 31, 1:56 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 4h
⏱️
▶
2 3x Labor Added Dec 31, 2:01 PM
3x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Reschedule, 04-Scheduled
To: 04-Scheduled, Reschedule
Duration in Previous: 5m, 0m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jan 5, 1:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 4d 23h
🚨 11.0 business days
⏱️
▶
2 3x Labor Added Jan 20, 12:53 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 14d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 21, 5:39 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 4h, 0m
⏳ 2.8 business days
🧾
Invoice Created Jan 25, 11:00 PM
Invoice Number: SM-251849

Bottlenecks

Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00538780
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Dustin Antolin
Scheduled
Jan 20, 8:00 AM
Created
Oct 28, 9:16 AM
Invoice #
SM-251849

Work Details (6)

Name Type Status Qty Amount Date
WL-03051686 Labor Open 2.3333333333333 $0.00 Dec 31, 2:01 PM
WL-03051687 Travel Open 145 $0.00 Dec 31, 2:01 PM
WL-03051688 Labor Open 0.91666666666667 $0.00 Dec 31, 2:01 PM
WL-03071687 Labor Open 0.66666666666667 $0.00 Jan 20, 12:53 PM
WL-03071688 Labor Open 2.2569444444444 $0.00 Jan 20, 12:53 PM
WL-03071689 Travel Open 130 $0.00 Jan 20, 12:53 PM

Details