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WO-01311632 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Long Vet Clinic — 19615 St Rt 92, KEARNEY MO, 64060

Oct 28, 2025 → Nov 12, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 3, 2025
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 3, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 12, 2025
6 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
Created: Oct 28, 2025 Completed: Nov 12, 2025
Business Days Used 10 / 4
0 4d budget +6d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0 / 4
Oct 28 → Oct 28 Ready for Scheduling ▶ Running 0 0 / 4
Oct 28 → Nov 3 Assigned ▶ Running 4 4 / 4
Nov 3 → Nov 12 Scheduled ▶ Running 6 10 / 4
Nov 12 → Nov 12 Tech On Site ▶ Running 0 10 / 4
Nov 12 → Nov 12 Scheduled ▶ Running 0 10 / 4
Nov 12 → Nov 12 Tech On Site ▶ Running 0 10 / 4
Dispatch 0.0d
Coordinators 12.1d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.1 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Oct 28, 2025 Due: Nov 3, 2025 Completed: Nov 12, 2025 (8 days late)
📅
11.0 days Total Age
⏱️
6.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538840
Midmark Service Request Dispatch Authorization - WO-00120645
Closed
Zone 1 PM NWD PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 735218 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marcell Powell
Owner
Jessica Sells
Created
Oct 28, 2025
Work Orders from this Case (2)
WO-01311631 Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Oct 28, 2025 • Closed: Nov 12, 2025
WO-01311632 (current) Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Oct 28, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 127 days old
🚨
Primary Delay 6.9 days stuck in "Scheduled"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/3 KKelch John from Midmark called me to transfer Marcell to schedule for 11/13 between 12:30 and 2:30 pm. Customer confirmed. Call logged on WO-01311631

11/3 KKelch called Marcell to schedule for 11/6 between 12 and 2 pm. Left VM. Call logged on WO-01311631

10/30 KKelch called Marcell to schedule for 11/7 between 9 and 11 am. Unable to leave VM. Call logged on WO-01311631

10/28/2025 LHill-need to schedule w/WO-01311631

🔧 Work Performed
performed pm
🔍 Technician Findings
pm due
⚠️ Problem Description
Zone 1 PM NWD PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 735218 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 28, 9:12 AM
Case Number: 00538840
Subject: Midmark Service Request Dispatch Authorization - WO-00120645
Status: Closed
📋
▶
2 Work Order Created Oct 28, 9:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 28, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 31m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 3, 12:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-12T18:30:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Nov 12, 1:18 PM
From: Scheduled, Tech On Site
To: Tech On Site, Scheduled
Duration in Previous: 9d 1h, 0m
⏱️
Labor Added Nov 12, 6:12 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Thomas Langenberg Nov 12, 6:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 58m, 0m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Nov 17, 4:36 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Nancy Suarez Nov 17, 4:43 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.9 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246802

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00538840
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Nov 12, 1:30 PM
Created
Oct 28, 9:25 AM
Invoice #
SM-246802

Work Details (1)

Name Type Status Qty Amount Date
WL-03005224 Labor Open 1.5 $240.00 Nov 12, 6:12 PM

Details