***Location does not have key. Please order key and give to pharmacy after service is complete***
Touch screen is black, they rebooted and sometimes machine will work and sometimes it wont. LEDs and everything else is working properly.
Use this password to access the kiosk: 7F6@M*M7
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
10/28/25 AJinerson - Discussed w/ tech SUP. Our local EMSAR tech is currently traveling to cover other Kiosk WOs 3-6 hours away from these locations this week and would not meet SLA. Assign/schedule for EMSAR tech to service on Monday, 11/3 per tech SUP so we do not result in using WM tech.
🔧Work Performed
Cleaned and calibrated, touchscreen, working fine
🔍Technician Findings
Work in kiosk with extremely dirty touchscreen.
⚠️Problem Description
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be sent Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
Touch screen is black, they rebooted and sometimes machine will work and sometimes it wont. LEDs and everything else is working properly.
Use this password to access the kiosk: 7F6@M*M7
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station with 3G installed
📋
Inbound from +13058569990
Completed Oct 28, 2025
Touch screen is black, they rebooted and sometimes machine will work and sometimes it wont. LEDs and everything else is working properly.