Kingsville Township Fire Department - Inspection Repair
Closed
Q-00030722
Inspection #: 29857
Asset ID: 13344898
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device 2 front wheel tread missing Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part.
2ea 1901494
12/12/2025 CRamen scheduled for Monday 12/15/2025 with the arrival time between 8-10am. Logged email
12/10/2025 CRamen left a vm for Dave that we are still waiting on parts for the Stryker Powerload but if its Urgent for the Stair Chair to be repaired we could schedule that otherwise we will reach out to schedule both when parts arrive for the PL.
12/4/2025 CRamen AP for WO-01317417
12/1/2025 Sramen - pushing out due date. Still waiting on parts for WO-01317417
12/01/2025 LHill-LM at ( 440) 224-0775 for Dave West trying to schedule tech visit. (Was going to offer 12/02 with tech arrival between 8-10)
12/01/2025 LHill-tracked parts-Your shipment
1Z01E3E70392420858
Delivered On
Saturday, November 22 at 5:20 P.M. - Met Customer
11/21/2025 Sramen - updated due date based on parts:
11/21/2025 CRamen left a vm for Dave that parts are being shipped to BGreen and as soon as we get a eta on parts we will call to schedule.
11/21/2025 CRamen just placed into RFS today/Parts picked. Assigned to BGreen and waiting for Tracking eta.
🔧Work Performed
repair completed as below
Pt L/Pt R front wheels
Pt L rear wheel x1
tested unit
unit working as intended and placed back into service
🔍Technician Findings
two front wheels tread missing, Pt L back wheel tread broken
⚠️Problem Description
Q-00030722
Inspection #: 29857
Asset ID: 13344898
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device 2 front wheel tread missing Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part.
2ea 1901494 https://www.ebiotrack.com/workorder.php?wo=69278
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:Re: EMSAR Request for service at Kingsville Township Fire Department (Email to schedule service)
Completed Dec 12, 2025
From: dave.west@kingsvilletwp.org
To: cramen@emsar.com
Any day or time will work In safety,Dave West Fire Chief / ParamedicKingsville Township Fire Department3130 E. Main StreetKingsville, OH 44048office (440) 224-0775C:(440) 344-5838Confidentiality Notice: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not th
📋
Outbound to +14402240775
Completed Dec 1, 2025
12/01/2025 LHill-LM at ( 440) 224-0775 for Dave West trying to schedule tech visit. (Was going to offer 12/02 with tech arrival between 8-10)
📋
Outbound to +14402240775
Completed Nov 21, 2025
11/21/2025 CRamen left a vm for Dave that parts are being shipped to BGreen and as soon as we get a eta on parts we will call to schedule.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: dave.west@kingsvilletwp.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311672Location: Kingsville Township Fire DepartmentAddress: 3130 East Main Street Kingsville, OH 44048Device: Model 59-T EZ-Glide 03051357Problem Description: Q-00030722
Inspectio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: dave.west@kingsvilletwp.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311672Location: Kingsville Township Fire DepartmentAddress: 3130 East Main Street Kingsville, OH 44048Device: Model 59-T EZ-Glide 03051357Problem Description: Q-00030722
Inspectio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: dave.west@kingsvilletwp.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311672Location: Kingsville Township Fire DepartmentAddress: 3130 East Main Street Kingsville, OH 44048Device: Model 59-T EZ-Glide 03051357Problem Description: Q-00030722
Inspectio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: dave.west@kingsvilletwp.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311672Location: Kingsville Township Fire DepartmentAddress: 3130 East Main Street Kingsville, OH 44048Device: Model 59-T EZ-Glide 03051357Problem Description: Q-00030722
Inspectio
Dec 10, 2025 5:23pm
Hi @Stephanie Ramen, customer @Kingsville Township FD/Dave and I exchanged voicemails as well. Per inventory, @Brandon Green (& Dustin) have what is needed to schedule WO-01317417, TRANSFER LOCK PLATE & PIN KIT. Pinging here for FSE to confirm after double checking. cc @Lauren Oberg @Lawrence Yoder
📅
WO-01311672 - Repair - Model 59-T EZ-Glide - Kingsville - Kingsville Township Fire Department
Dec 16, 2025 8:00am – 10:00am
Work Order: WO-01311672
Account: KINGSVILLE TOWNSHIP FIRE DEPARTMENT OHIO
Customer Case Number:
Location: Kingsville Township Fire Department
Address: 3130 East Main Street, Kingsville, OH 44048
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 03051357
Contact Name: Dave West -KFD OH
Cont
Timeline
📞
Case Linked Oct 21, 6:44 PM
Case Number:00537308
Subject:Kingsville Township Fire Department - Inspection Repair
Status:Closed
⚠️5.7 business days
📋
▶
2
Work Order Created Oct 28, 11:32 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 28, 1:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 19m
🚨18.0 business days
📅
▶
3
Status: Ready for Scheduling Nov 21, 12:33 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Charles Ramen
Technician:Brandon Green
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:3m
🔩
2x Parts Added Nov 21, 4:49 PM
Type:Parts, Expenses
Status:Open
Qty:2, 1
🚨13.9 business days
🗓️
▶
2
Status: Scheduled Dec 12, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-15T13:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenDec 12, 11:50 AM
Scheduled For:2025-12-16T13:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenDec 13, 8:11 AM