Q-00030819
Cot was serviced on WO-01291059
S/N 19S017585 Additional parts needed to compelte repairs.
1 leg assembly, 1590108
6 screws, 3654071
2 pivot inserts, 8125186
11/11 KWeiss, Reviewed pictures and closing w/o for billing review.
WOC for tech to add parts.
Diane to move "From Site" hour/mileage to WO 13139095 to invoice travel todgether**
11/5 KSmith -- Scheduled for tomorrow with Izzy on WO-01311755
11/5 KSmith -- Sent email to Israel to schedule for tomorrow on WO-01311755
11/5 KSmith -- Waiting on WO for third unit to be created (19S-017743). All 3 WOs need to be scheduled together
11/4/25 NatoshaB - WO changed to On-Hold by Finance 10/30 due to past due balance. Investigation determined invoice payment is delayed due to still having issues with the cots previously repaired in July (including this one). Finance updated WO to Reschedule 11/4.
Please schedule with SN: 19S-017743 (repair WO to be created 11/5) and other repair WO-01305003
🔧Work Performed
1 leg assembly, 1590108... this part number is for a shock support not a leg assembly
installed shock support. completed maintenance and returned unit to service
🔍Technician Findings
1 leg assembly, 1590108... this part number is for a shock support not a leg assembly
installed shock support. completed maintenance and returned unit to service
⚠️Problem Description
Q-00030819
Cot was serviced on WO-01291059
S/N 19S017585 Additional parts needed to compelte repairs.
1 leg assembly, 1590108
6 screws, 3654071
2 pivot inserts, 8125186 https://www.ebiotrack.com/workorder.php?wo=69370
📄Description
Ferno iNX Powered Cot
📧
Email:RE: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. -- EMS Repairs -- WO-01311755
Completed Nov 6, 2025
From: WHowe1@maimo.org
To: ksmith@emsar.com, IRosenberg@maimo.org
Hi Kourtney,
Are we still on schedule for today? The technician hasn’t arrived as of yet.
Thanks,
Bill
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, November 5, 2025 10:37 AM
To: Israel Rosenberg <IRosenberg@maimo.org>
Cc: William A. Howe <WHowe1@maimo.org>
Subject: RE: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. -- EMS Repairs -- WO-01311755
<https://maimo.org/wp-content/u
📧
Email:Re: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. -- EMS Repairs -- WO-01311755
Completed Nov 5, 2025
From: IRosenberg@maimo.org
To: ksmith@emsar.com
Cc: WHowe1@maimo.org
Yes we are here 24 hours a day.
Thanks
Izzy
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, November 5, 2025 9:04:06 AM
To: Israel Rosenberg
Subject: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. -- EMS Repairs -- WO-01311755
<https://maimo.org/wp-content/uploads/2024/04/stopsign.png>
This email did not originate at Maimonides Health. Use caution when a
📧
Email: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. -- EMS Repairs -- WO-01311755
Completed Nov 5, 2025
To: irosenberg@maimo.org
CC:
BCC:
Attachment: --none--
Subject: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. -- EMS Repairs -- WO-01311755
Body:
Good Morning Israel,
All the parts for the repair of the three units below have shipped and are arriving today.
Would tomorrow work for the technician to come onsite and service the units?
19S-017585
16S-011895
19S-017743
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSM
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: irosenberg@maimo.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01311755Location: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St.Address: 1036 38th Street Brooklyn, NY 11219Device: iNX 19S-017585Problem Description: Q-00030819
Cot was serviced on WO-
Nov 10, 2025 12:27pm
@David Trost
Can you help us identify what these cables are?
@Keith Weiss @Shawn Rogers
Nov 11, 2025 10:49pm
Reviewed pictures and closing w/o for billing review.
📅
WO-01311755 - Repair - iNX - Brooklyn - MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St.
Nov 6, 2025 3:00pm – 5:00pm
Work Order: WO-01311755
Account: MAIMONIDES MEDICAL CENTER - AMBULANCE
Customer Case Number:
Location: MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St.
Address: 1036 38th Street, Brooklyn, NY 11219
Manufacturer: Ferno
Model #: iNX
Serial #: 19S-017585
Contact Name: ISRAEL ROSENBERG
Contact Phone: 7
JPG
IMG_20251106_150107706
Nov 6, 2025
JPG
IMG_20251106_150015678
Nov 6, 2025
JPG
IMG_20251106_150039497
Nov 6, 2025
JPG
IMG_20251106_150030196
Nov 6, 2025
JPG
IMG_20251106_150025178
Nov 6, 2025
JPG
inx img
Nov 10, 2025
PNG
Wiring and covers
Nov 10, 2025
Timeline
📞
Case Linked Oct 28, 3:44 PM
Case Number:00539042
Subject:Re-quote needed
Status:Closed
📋
▶
2
Work Order Created Oct 28, 4:37 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 28, 5:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:26m
⏳2.9 business days
📅
Status: Ready for Scheduling by Sean WeaverOct 30, 11:34 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:1d 18h
👷
▶
2
Technician Assigned Oct 30, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:45m
⏸️
Status: On Hold by Fabiola MorenoOct 30, 5:42 PM
From:Assigned
To:On Hold
Duration in Previous:5h 22m
⏳3.8 business days
🔄
Status: Reschedule by Mark JosephNov 4, 3:45 PM
From:On Hold
To:Reschedule
Duration in Previous:4d 23h
🗓️
▶
2
Status: Scheduled Nov 5, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-06T18:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithNov 5, 12:00 PM
Scheduled For:2025-11-06T20:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by David TrostNov 6, 12:45 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 2h
⏱️
▶
2
4x Labor Added Nov 6, 10:04 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From:Tech On Site
To:Completed
Duration in Previous:9h 24m
🏁
Status: Closed by David TrostNov 6, 10:11 PM
From:Completed
To:Closed
Duration in Previous:1m
✏️
Status: WO Correction Needed by Diane PattonNov 7, 5:42 PM
From:Closed
To:WO Correction Needed
Duration in Previous:19h 31m
🔩
▶
2
Parts Added Nov 8, 11:07 AM
Parts Added → Status: Closed
🏁
Status: Closed by David Trost
From:WO Correction Needed
To:Closed
Duration in Previous:17h 24m
⏳1.0 business days
👀
Status: L2 Review by Diane PattonNov 10, 10:34 AM
From:Closed
To:L2 Review
Duration in Previous:1d 23h
⏳1.0 business days
🏁
Status: Closed by Keith WeissNov 11, 10:49 PM
From:L2 Review
To:Closed
Duration in Previous:1d 12h
📄
▶
2
Status: Ready to Bill Nov 12, 3:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Nov 13, 10:46 AM
Invoice Number:SM-246349
Bottlenecks
Assigned
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)