10/30/25 AJinerson - Received email back from POC Ivy:
POC on site: Ivy Johnson . #386-317-3960
Arrival instructions: The address will bring him to the Lohman Building on the Halifax Health campus. Our office is located on the 4th floor, directly across from the elevator.
Should he have any problems, he can call the office at the number.
10/30/25 AJinerson - Received email back from POC Ivy confirming tech visit for Tuesday, 11/4 with eta between 9AM-11AM.
Email back to Ivy confirming and needing POC on site and any arrival instructions for visit.
10/30/25 AJinerson - Sent email to POC Ivy offering tech visit on either Tues. 11/4 or Weds. 11/5 between 9am-11am arrival.
Local tech is on PTO 10/31-11/3 and this is the soonest we have availability.
10/30/25 AJinerson - Called Ivy and left 2nd VM regarding scheduling.
10/29/25 AJinerson - Called POC Ivy to schedule tech visit. Left VM regarding scheduling.
10/28/2025jsells
spoke with Ivy, and I gave her the WO# and told her a coordinator will call her to schedule the visit
🔧Work Performed
11/4/25 AMW - Located exam table and confirmed issue. Foot section was the only function that did not work. Made sure the tray was fully pushed in, and foot section still had same issue. I removed the seat and the seat mounting cover to access tray limit switch. Found that patient right track for the tray had the bumper from the end of track in the wrong position keeping the tray from fully going in and engaging the limit switch. Re-installed track bumper and performed function test. Equipment passed all tests. foot section had full function. Notified POC of equipment status.
🔍Technician Findings
11/4/25 AMW - Locate exam table and confirm issue. Repair if possible order parts if needed. Notify POC of equipment status.
⚠️Problem Description
Zone 2
WD No foot function
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:RE: EMSAR Service Request - UF Urology - 311 N Clyde Morris Blvd, Ste 480 Daytona Beach, FL 32114-2781 - WO-01311757
Completed Oct 30, 2025
From: abby.jinerson@emsar.com
To: ivy.johnson@ufhealth.org
Hi Ivy,
I have noted those instructions on our work order for our visit on Tuesday, 11/4. Thank you for your assistance!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com>
www.emsar.com <http://www.emsar.com/>
The information in this e-mail is confidential and may be legally privileged; it is
📧
Email:RE: EMSAR Service Request - UF Urology - 311 N Clyde Morris Blvd, Ste 480 Daytona Beach, FL 32114-2781 - WO-01311757
Completed Oct 30, 2025
From: ivy.johnson@ufhealth.org
To: abby.jinerson@emsar.com
Good afternoon,
I will be Anthony’s point of contact. The address will bring him to the Lohman Building on the Halifax Health campus. Our office is located on the 4th floor, directly across from the elevator.
Should he have any problems, he can call the office at the number below and ask for me.
386-317-3960
Thank you,
Ivy
Ivy Johnson
Practice Manager
UF Health Urology-Halifax Heal
📧
Email:RE: EMSAR Service Request - UF Urology - 311 N Clyde Morris Blvd, Ste 480 Daytona Beach, FL 32114-2781 - WO-01311757
Completed Oct 30, 2025
From: abby.jinerson@emsar.com
To: ivy.johnson@ufhealth.org
Hi Ivy,
We will have our technician, Anthony Wright, scheduled to visit on Tuesday, 11/4 with estimated arrival time between 9:00 a.m. – 11:00 a.m.
Please let us know who the point of contact onsite this day will be, along with any further arrival instructions we should provide Anthony with for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Ph
📧
Email:RE: EMSAR Service Request - UF Urology - 311 N Clyde Morris Blvd, Ste 480 Daytona Beach, FL 32114-2781 - WO-01311757
Completed Oct 30, 2025
From: ivy.johnson@ufhealth.org
To: abby.jinerson@emsar.com
Good morning,
Tuesday, 11/4 works great for the office.
Thank you,
Ivy
Ivy Johnson
Practice Manager
UF Health Urology-Halifax Health
311 N. Clyde Morris Blvd., Suite # 480
Daytona Beach, FL 32114
Office: 386-868-2751
Fax: 352-627-4674
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Thursday, October 30, 2025 9:32 AM
To: Johnson, Ivy S. <ivy.johnson@ufhealth.org>
Subject: EM
📧
Email: EMSAR Service Request - UF Urology - 311 N Clyde Morris Blvd, Ste 480 Daytona Beach, FL 32114-2781 - WO-01311757
Completed Oct 30, 2025
To: ivy.johnson@ufhealth.org
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - UF Urology - 311 N Clyde Morris Blvd, Ste 480 Daytona Beach, FL 32114-2781 - WO-01311757
Body:
Good morning, Ivy,
I'm following up to schedule our technician's visit for the repair service needed on the Midmark Exam Table at the UF Urology - 311 N Clyde Morris Blvd, Ste 480 Daytona Beach, FL 32114 location.
We currently have our technician available to visit on Tuesday,
📋
Outbound to +13868682751
Completed Oct 30, 2025
10/30/25 AJinerson - Called Ivy and left 2nd VM regarding scheduling.
📋
Outbound to +13868682751
Completed Oct 29, 2025
10/29/25 AJinerson - Called POC Ivy to schedule tech visit. Left VM regarding scheduling.
📋
Outbound to +13868682751
Completed Oct 28, 2025
spoke with Ivy, and I gave her the WO# and told her a coordinator will call her to schedule the visit
Oct 30, 2025 4:13pm
@Anthony Wright Hey Anthony, just a heads up on the arrival instructions for your first stop on Tuesday, 11/4:
POC on site: Ivy Johnson . #386-317-3960
Arrival instructions: The address will bring him to the Lohman Building on the Halifax Health campus. Our office is located on the 4th floor, directly across from the elevator.
Work Order: WO-01311757
Account: MIDMARK
Customer Case Number: SR 1483622 WO-00120761
Location: UF Urology
Address: 311 N Clyde Morris Blvd, Ste 480, Daytona Beach, FL 32114-2781
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2751652
Contact Name: Ivy Johnson
Contact Phone:
📅
🚗 Travel Time - WO
Nov 4, 2025 8:00am – 9:00am
Work Order: WO-01311757
Account: MIDMARK
Customer Case Number: SR 1483622 WO-00120761
Location: UF Urology
Address: 311 N Clyde Morris Blvd, Ste 480, Daytona Beach, FL 32114-2781
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2751652
Contact Name: Ivy Johnson
Contact Phone:
PDF
SRA_WO-00120761_ver1
Oct 28, 2025
JPG
SN
Nov 4, 2025
PDF
mm 11.4.25
Nov 4, 2025
JPG
blocked track
Nov 4, 2025
Timeline
📞
Case Linked Oct 28, 3:43 PM
Case Number:00539041
Subject:Midmark Service Request Dispatch Authorization - WO-00120761
Status:Closed
📋
▶
2
Work Order Created Oct 28, 4:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Oct 29, 12:49 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Anthony Wright
📅
▶
2
Dispatch Scheduled Oct 30, 10:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:21h 36m
⏳4.0 business days
🔧
Status: Tech On Site by Anthony WrightNov 4, 9:21 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 23h
⏱️
▶
2
4x Labor Added Nov 4, 10:33 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From:Tech On Site
To:Completed
Duration in Previous:1h 12m
⏱️
▶
2
Labor Added Nov 4, 2:08 PM
Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wright
From:Completed
To:Closed
Duration in Previous:3h 35m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Nov 6, 12:34 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Nov 7, 4:54 PM
Invoice Number:SM-245731
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)