Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Amity Woods Animal Hospital — 9300 NW 87th Ter, KANSAS CITY MO, 64153
Oct 28, 2025 → Nov 4, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 28 → Oct 28 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 28 → Oct 29 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Oct 29 → Oct 29 | Assigned | ▶ Running | 0 | 1 / 4 |
| Oct 29 → Oct 31 | Scheduled | ▶ Running | 2 | 3 / 4 |
| Oct 31 → Oct 31 | Tech On Site | ▶ Running | 0 | 3 / 4 |
| Oct 31 → Oct 31 | Completed | ▶ Running | 0 | 3 / 4 |
| Oct 31 → Nov 3 | Closed | ▶ Running | 1 | 4 / 4 |
| Nov 3 → Nov 3 | Reschedule | ▶ Running | 0 | 4 / 4 |
| Nov 3 → Nov 3 | Assigned | ▶ Running | 0 | 4 / 4 |
| Nov 3 → Nov 4 | Scheduled | ▶ Running | 1 | 5 / 4 |
| Nov 4 → Nov 4 | Tech On Site | ▶ Running | 0 | 5 / 4 |
11/4/25 CDempsey- Blake onsite. There is no water leak. Customer is complaining about water in reservoir is dirty. She the dirty water is why she contacted Midmark in the first place.
11/3 KKelch called Megan to schedule for tomorrow between 12 and 2 pm. Customer confirmed.
11/3 KKelch called Megan to schedule for tomorrow between 12 and 2 pm. Left VM.
11/3/25 RCook- Placed WO in reschedule status so it does not get invoiced. Customer is stating autoclave has not been fixed. WO will need to be rescheduled.
11/3 KHardison, Per Megan, this issue has not been fixed. The first time they went to use the autoclave they had the same issues as before. She would like a different tech to come back out asap.
10/29/2025 LHill-Called 1(816) 880-6650 and spoke with Kayla. Confirmed 10/31 with tech arrival between 9-11.
Name of person you are speaking with: Kayla
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) parts n/a
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/31
Confirm arrival window (2–4 hrs): 9am-11am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☐ Yes / ☒ No
Best phone number for technician to use: (816) 880-6650
(If the above answer is NO): Onsite POC Name & Number: Megan Lighthizer
10/28/2025 SRobinson- Sent email to tech@amitywoods.com with the WO# and advised a coordinator will be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02991562 | Labor | Open | 0.88333333333333 | $0.00 | Oct 31, 11:35 AM |
| WL-02991563 | Labor | Open | 0.63333333333333 | $82.50 | Oct 31, 11:35 AM |
| WL-02991564 | Travel | Open | 37 | $110.00 | Oct 31, 11:35 AM |
| WL-02995951 | Travel | Open | 245 | $110.00 | Nov 4, 4:01 PM |
| WL-02995952 | Labor | Open | 4.5 | $0.00 | Nov 4, 4:01 PM |
| WL-02995953 | Travel | Open | 245 | $0.00 | Nov 4, 4:01 PM |
| WL-02996061 | Labor | Open | 2 | $220.00 | Nov 4, 4:35 PM |
| WL-02996510 | Labor | Open | 4.5 | $0.00 | Nov 4, 9:27 PM |