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WO-01311799 ↗ ServiceMax

COPLEY FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Copley Fire Department - S Cleveland Massillon Rd — 1540 S Cleveland Massillion, Copley OH, 44321

Oct 29, 2025 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (49 biz days late)
Active: 52 biz days
🕐 Clock stopped: Invoiced (Jan 16, 2026)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Oct 29 → Jan 6, 2026
44 business days (counted)
Running total: 44 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 16, 2026
8 business days (counted)
Running total: 52 of ? biz days used
Created: Oct 29, 2025 Invoiced: Jan 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0
Oct 29 → Jan 6 Assigned ▶ Running 44 44
Jan 6 → Jan 16 Scheduled ▶ Running 8 52
Dispatch 0.0d
Coordinators 54.3d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.3 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Oct 29, 2025 Due: Jan 30, 2026 Completed: Jan 16, 2026 (14 days early)
📅
53.0 days Total Age
⏱️
45.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539122
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=30854
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steve Blasdel
Owner
Kimberly Hardison
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01311799 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Oct 29, 2025 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 45.0 days stuck in "Assigned"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
45.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/1/25 NatoshaB - Updated due date to 1/30/26 since CX had PM in July 2025. Case/WO created too soon.

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 140240022 - Asset ID: 13208593 Stryker Medical - 6390 Power-LOAD Serial #: 150339608 - Asset ID: 13208594 Stryker Medical - 6390 Power-LOAD Serial #: 160739305 - Asset ID: 13208595 Stryker Medical - Xpedition Serial #: 2406003553 - Asset ID: 13254477 Stryker Medical - Xpedition Serial #: 2406003458 - Asset ID: 13254478 Stryker Medical - Xpedition Serial #: 2406003556 - Asset ID: 13254479
⚠️ Problem Description
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=30854

Timeline

📞
Case Linked Oct 29, 1:00 AM
Case Number: 00539122
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 29, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 29, 11:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
🚨 45.0 business days
🗓️
▶
2 Status: Scheduled Jan 6, 10:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-01-16T17:00:00.000+0000
⚠️ 9.0 business days
💵
Expenses Added Jan 16, 11:03 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Teddie Bracken Jan 16, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 2h
⏱️
▶
2 20x Labor Added Jan 16, 9:08 PM
20x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 8h 2m
⏳ 1.4 business days
📄
▶
3 Status: Ready to Bill Jan 20, 2:01 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 20, 3:00 PM
Invoice Number: SM-251739

Bottlenecks

Assigned
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00539122
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Jan 16, 12:00 PM
Created
Oct 29, 9:22 AM
Invoice #
SM-251739

Work Details (21)

Name Type Status Qty Amount Date
WL-03067830 Expenses Open 1 $0.00 Jan 16, 11:03 AM
WL-03068991 Labor Open 0.33333333333333 $0.00 Jan 16, 9:08 PM
WL-03068984 Labor Open 0.25 $0.00 Jan 16, 9:08 PM
WL-03068985 Travel Open 8 $0.00 Jan 16, 9:08 PM
WL-03068986 Labor Open 1 $0.00 Jan 16, 9:08 PM
WL-03068987 Labor Open 1 $0.00 Jan 16, 9:08 PM
WL-03068988 Labor Open 1 $0.00 Jan 16, 9:08 PM
WL-03068989 Labor Open 0.33333333333333 $0.00 Jan 16, 9:08 PM
WL-03068990 Labor Open 0.33333333333333 $0.00 Jan 16, 9:08 PM
WL-03069000 Parts Open 1 $9.02 Jan 16, 9:08 PM
WL-03069001 Parts Open 1 $9.02 Jan 16, 9:08 PM
WL-03069002 Parts Open 1 $18.86 Jan 16, 9:08 PM
WL-03069003 Parts Open 2 $23.36 Jan 16, 9:08 PM
WL-03068992 Parts Open 1 $9.02 Jan 16, 9:08 PM
WL-03068993 Parts Open 1 $9.02 Jan 16, 9:08 PM
WL-03068994 Parts Open 1 $18.86 Jan 16, 9:08 PM
WL-03068995 Parts Open 2 $23.36 Jan 16, 9:08 PM
WL-03068996 Parts Open 1 $9.02 Jan 16, 9:08 PM
WL-03068997 Parts Open 1 $9.02 Jan 16, 9:08 PM
WL-03068998 Parts Open 1 $18.86 Jan 16, 9:08 PM
WL-03068999 Parts Open 2 $23.36 Jan 16, 9:08 PM

Details