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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311815 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Mercer Street Veterinary Hospital — 610 1st Ave N, Seattle WA, 98109

Oct 29, 2025 → Nov 7, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 4, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 29 → Oct 30, 2025
1 business day (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 7, 2025
2 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Oct 29, 2025 Completed: Nov 7, 2025
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0 / 4
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0 / 4
Oct 29 → Oct 29 Assigned ▶ Running 0 0 / 4
Oct 29 → Oct 30 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 30 → Nov 5 Ready for Scheduling ▶ Running 4 4 / 4
Nov 5 → Nov 7 Scheduled ▶ Running 2 6 / 4
Nov 7 → Nov 7 Tech On Site ▶ Running 0 6 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 8.1d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
8.1 days
Over SLA
Field Work
0.3 days
Created: Oct 29, 2025 Due: Nov 10, 2025 Completed: Nov 7, 2025 (3 days early)
📅
8.0 days Total Age
⏱️
4.8d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539135
Midmark Service Request Dispatch Authorization - WO-00120828
Closed
Zone 1 PM NWD run with SR1476008 ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1476008. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 735454 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Katie Walker
Owner
Sherry Reich
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01311815 (current) Invoiced
Preventive Maintenance • Tim Holman
Created: Oct 29, 2025 • Closed: Nov 7, 2025
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 4.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.1d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-5 Mburris site reached out to tech to set

11-4 Mburris email sent to POC also have WO-01311831

10/30/2025 SRobinson-

Order No: 735454


Customer PO No: SR1476014


Customer: Mercer Street Veterinary Hospital


Service Request NO: 1476014  


Ship To Name: Mercer Street Veterinary Hospital


Ship To Address: 610 1st Ave N    


Ship To City/State: Seattle, WA 98109-4001


Waybill (Tracking #): 1ZE444250348248526


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 30-OCT-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000

10/29/25 SReich - Sending an email due to the time difference.

🔧 Work Performed
PM dental unit, test with success, show staff results
🔍 Technician Findings
pm
⚠️ Problem Description
Zone 1 PM NWD run with SR1476008 ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1476008. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 735454 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 29, 6:49 AM
Case Number: 00539135
Subject: Midmark Service Request Dispatch Authorization - WO-00120828
Status: Closed
📋
▶
2 Work Order Created Oct 29, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Oct 29, 11:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 46m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Oct 30, 1:19 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 1h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 5, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-06T21:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Nov 5, 2:23 PM
Scheduled For: 2025-11-07T21:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tim Holman Nov 7, 4:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 5h
⏱️
▶
3 3x Labor Added Nov 7, 6:34 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Tim Holman
From: Tech On Site
To: Completed
Duration in Previous: 2h 4m
🏁
Status: Closed by Tim Holman
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.7 business days
📄
▶
2 Status: Ready to Bill Nov 11, 4:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246242

Bottlenecks

Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

📞
Case 00539135
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Tim Holman
Scheduled
Nov 7, 4:00 PM
Created
Oct 29, 10:01 AM
Invoice #
SM-246242

Work Details (3)

Name Type Status Qty Amount Date
WL-03000575 Labor Open 1 $240.00 Nov 7, 6:34 PM
WL-03000576 Labor Open 1.5 $0.00 Nov 7, 6:34 PM
WL-03000577 Travel Open 35 $0.00 Nov 7, 6:34 PM

Details