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WO-01311829 ↗ ServiceMax

YARDLEY-MAKEFIELD EMS • Preventive Maintenance • PSM

📍 YARDLEY-MAKEFIELD EMS — 1140 EDGEWOOD ROAD, Yardley PA, 19067

Oct 29, 2025 → Dec 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (12 biz days late)
Active: 15 biz days
Paused: 14 biz days
🕐 Clock stopped: Invoiced (Dec 12, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Oct 29 → Nov 19, 2025
14 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 12, 2025
13 business days (counted)
Running total: 15 of ? biz days used
Created: Oct 29, 2025 Invoiced: Dec 12, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 L2 Screening ▶ Running 0 0
Oct 29 → Nov 19 Awaiting Parts ⏸ Paused 14 —
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Nov 21 Assigned ▶ Running 2 2
Nov 21 → Dec 12 Scheduled ▶ Running 13 15
Dispatch 0.0d
Material Management 14.2d
Coordinators 17.9d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.2 days
Over SLA
Coordinators
17.9 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Oct 29, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
29.7 days Total Age
⏱️
14.2d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
27.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00538710
Needs Quote
Closed
Annual Equipment PM Q-00030829 PMs on 12 pcs of equipment, Stryker. 2 power cot PM's 2 manual cot PM's 4 manual stairchair PM's 2 manual fastener PM's 1 Power-Load PM (billable Power-Load PM parts) 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 Power-Load PM (billable Power-Load PM parts) 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 https://www.ebiotrack.com/inspection.php?iid=30861
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Maria Ferrera
Owner
Kimberly Hardison
Created
Oct 27, 2025
Work Orders from this Case (1)
WO-01311829 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Oct 29, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 14.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 27.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
14.2d / 3.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2 MOwens Maria replied back that 12/10 works for the inspection visit.

12/1 MOwens Sent email to Maria asking to reschedule the visit to next week because of inventory count.

11/21/2025 LHill-rec'd call from Maria at 215-493-4222. She confirmed 12/4 for tech visit. Do not arrive before 9 AM because they dont open until 9.


11/19/28 RBerry- Updated due date based on release date of PM from awaiting parts.


11/19 MOwens Called to speak to Maria Ferrera. Left a vm for her to call back to schedule the PM service visit.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 050640289 - Asset ID: 13323682 Stryker Medical - 6082 MX-Pro R3 Serial #: 060339551 - Asset ID: 13323683 Ferno Washington Inc - Model 175 (Series) Serial #: 21N-458741 - Asset ID: 13323684 Stryker Medical - 6506 PowerPro Serial #: 1907003500390 - Asset ID: 13323689 Stryker Medical - 6252 Stair-Pro Serial #: 2408010000122 - Asset ID: 13323688 Stryker Medical - 6390 Power-LOAD Serial #: 2108012400161 - Asset ID: 13323690 Stryker Medical - 6252 Stair-Pro Serial #: 060339387 - Asset ID: 13323679 Stryker Medical - 6082 MX-Pro R3 Serial #: 060839813 - Asset ID: 13323680 Stryker Medical - 6360 Rail Fastener (6360/6361) Serial #: 070239441 - Asset ID: 13323681 Stryker Medical - 6252 Stair-Pro Serial #: 050640290 - Asset ID: 13323685 Stryker Medical - 6506 PowerPro Serial #: 2309020600032 - Asset ID: 13323686 Stryker Medical - 6390 Power-LOAD Serial #: 2308012700004 - Asset ID: 13323687
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection ReportInspection Report SentTHANK YOU. MFERRARA@YMEU.ORG - View Inspection Report
⚠️ Problem Description
Annual Equipment PM Q-00030829 https://www.ebiotrack.com/inspection.php?iid=30861 PMs on 12 pcs of equipment, Stryker. 2 power cot PM's 2 manual cot PM's 4 manual stairchair PM's 2 manual fastener PM's 1 Power-Load PM (billable Power-Load PM parts) 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 Power-Load PM (billable Power-Load PM parts) 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000

Timeline

📞
Case Linked Oct 27, 4:02 PM
Case Number: 00538710
Subject: Needs Quote
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Oct 29, 10:19 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 29, 10:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 19m
🚨 14.0 business days
📅
Status: Ready for Scheduling by Amy Greene Nov 18, 8:27 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 20d 10h
👷
▶
2 Technician Assigned Nov 19, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 26m
🔩
3x Parts Added Nov 19, 3:38 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 4, 1
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 21, 9:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-04T14:15:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Melissa Owens Dec 1, 5:15 PM
Scheduled For: 2025-12-09T14:15:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Dec 2, 8:42 AM
Scheduled For: 2025-12-12T14:15:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Chris Galasso Dec 12, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 0h
⏱️
▶
3 4x Labor Added Dec 12, 5:37 PM
4x Labor Added → 13x Labor Added → Status: Closed
⏱️
13x Labor Added
Type: Labor
Status: Open
Qty: 0.33333333333333, 0.5, 0.16666666666667, 0.83333333333333, 2
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 7h 2m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Dec 17, 11:59 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Jan 5, 9:20 AM
Invoice Number: SM-249285

Bottlenecks

Awaiting Parts
Duration: 14.2 business days (threshold: 3.0 business days)
Exceeded by 11.2 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00538710
Closed
📦
Parts Order 00084365
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
Dec 12, 9:15 AM
Created
Oct 29, 10:19 AM
Invoice #
SM-249285

Work Details (20)

Name Type Status Qty Amount Date
WL-03013326 Parts Open 2 $42.58 Nov 19, 3:38 PM
WL-03013327 Parts Open 4 $41.52 Nov 19, 3:38 PM
WL-03013328 Expenses Open 1 $15.24 Nov 19, 3:39 PM
WL-03036367 Labor Open 1.25 $162.50 Dec 12, 5:37 PM
WL-03036368 Labor Open 1.1666666666667 $162.50 Dec 12, 5:37 PM
WL-03036369 Travel Open 44 $61.60 Dec 12, 5:37 PM
WL-03036370 Travel Open 44 $0.00 Dec 12, 5:37 PM
WL-03036379 Labor Open 0.33333333333333 $82.00 Dec 12, 5:39 PM
WL-03036380 Labor Open 0.5 $164.00 Dec 12, 5:39 PM
WL-03036381 Labor Open 0.16666666666667 $57.00 Dec 12, 5:39 PM
WL-03036382 Labor Open 0.33333333333333 $82.00 Dec 12, 5:39 PM
WL-03036383 Labor Open 0.5 $164.00 Dec 12, 5:39 PM
WL-03036384 Labor Open 0.16666666666667 $57.00 Dec 12, 5:39 PM
WL-03036385 Labor Open 0.33333333333333 $82.00 Dec 12, 5:39 PM
WL-03036386 Labor Open 0.5 $205.00 Dec 12, 5:39 PM
WL-03036387 Labor Open 0.83333333333333 $246.00 Dec 12, 5:39 PM
WL-03036388 Labor Open 2 $260.00 Dec 12, 5:39 PM
WL-03036389 Labor Open 0.33333333333333 $82.00 Dec 12, 5:39 PM
WL-03036390 Labor Open 0.5 $205.00 Dec 12, 5:39 PM
WL-03036391 Labor Open 0.83333333333333 $246.00 Dec 12, 5:39 PM

Details