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WO-01311830 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Oct 29, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (14 biz days early)
Active: 47 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Nov 3, 2025
3 business days (counted)
Running total: 3 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Nov 3 → Jan 8, 2026
43 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 47 of ? biz days used
Created: Oct 29, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0
Oct 29 → Nov 3 Assigned ▶ Running 3 3
Nov 3 → Jan 8 Scheduled ▶ Running 43 46
Jan 8 → Jan 9 Tech On Site ▶ Running 1 47
Dispatch 0.0d
Coordinators 48.0d
Field Work 1.2d
Billing 12.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
48.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
12.4 days
Over SLA
Created: Oct 29, 2025 Due: Jan 31, 2026 Completed: Jan 9, 2026 (22 days early)
📅
47.2 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
57.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539201
6008090956
Closed
28C SYS-LC-1260II Contract ends 09/30/2026 repair included PM PM only - customer supplies the UV lamp G7116A DEAEM09042 1260 Infinity II Multicolumn Thermostat G4761A DEBBP35265 Upgrade InfinityLab Sample Thermostat G7104C DEAGZ02575 1260 Infinity II Flexible Pump G7167A DEAGY02400 1260 Infinity II Multisampler G7165A DEAC802123 1260 Infinity II MW Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Melissa Mayo
Owner
Leona Coonrod
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01311830 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Oct 29, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 57.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8 Jan 2026 Larry Aberty

other travel on WO-01303242


31 Jan 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28C SYS-LC-1260II Contract ends 09/30/2026 repair included PM PM only - customer supplies the UV lamp G7116A DEAEM09042 1260 Infinity II Multicolumn Thermostat G4761A DEBBP35265 Upgrade InfinityLab Sample Thermostat G7104C DEAGZ02575 1260 Infinity II Flexible Pump G7167A DEAGY02400 1260 Infinity II Multisampler G7165A DEAC802123 1260 Infinity II MW Detector
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
JAN 2026 LC PM

Timeline

📞
▶
4 Case Linked Oct 29, 10:22 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01311830
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Nov 3, 9:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-01-08T14:00:00.000+0000
🚨 44.0 business days
🔧
Status: Tech On Site by Larry Alberty Jan 8, 10:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 66d 0h
⏱️
▶
2 5x Labor Added Jan 8, 8:23 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 10h 11m
🏁
Status: Closed by Larry Alberty Jan 8, 8:33 PM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 4:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 36m
🚨 13.0 business days
📨
▶
3 Status: Invoice Pending Jan 28, 1:41 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252436
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

📞
Case 00539201
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Jan 8, 9:00 AM
Created
Oct 29, 10:23 AM
Invoice #
SM-252436

Work Details (5)

Name Type Status Qty Amount Date
WL-03058487 Labor Open 1 $0.00 Jan 8, 8:23 PM
WL-03058488 Labor Open 3 $456.00 Jan 8, 8:23 PM
WL-03058489 Travel Open 20 $180.00 Jan 8, 8:23 PM
WL-03058490 Parts Open 1 $0.00 Jan 8, 8:23 PM
WL-03058491 Parts Open 1 $0.00 Jan 8, 8:23 PM

Details