Detailed work order timeline, KPIs, and analysis
Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3
📍 Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 — 8385 W. Deer Valley Rd., Suite 104, Peoria AZ, 85382
Oct 29, 2025 → Nov 3, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 29 → Oct 29 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 29 → Oct 29 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Oct 29 → Oct 29 | Assigned | ▶ Running | 0 | 0 / 3 |
| Oct 29 → Nov 3 | Scheduled | ▶ Running | 3 | 3 / 3 |
| Nov 3 → Nov 3 | Tech On Site | ▶ Running | 0 | 3 / 3 |
10/29/2025 LHill-Called 623-376-7125 for Holly. She confirmed 11/3 with tech arrival between 8am-10am. She asked about the parts for the ultrasonic cleaner that is down (WO-01308221) still wants repair on anesthesia machine done now. I advised I would check about the parts.
Name of person you are speaking with: Holly
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) parts n/a
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 11/3
Confirm arrival window (2–4 hrs): 8am-10am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 623-376-7125
(If the above answer is NO): Onsite POC Name & Number:
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02993919 | Labor | Open | 1 | $149.00 | Nov 3, 11:42 AM |
| WL-02993920 | Travel | Open | 24 | - | Nov 3, 11:42 AM |
| WL-02993921 | Labor | Open | 1 | $158.00 | Nov 3, 11:42 AM |