Stryker 6506 Power Pro XT Not working at all. When plugging a new battery in the indicator light doesn't come on.
Technician will need to complete product review,eval and testing to determine if parts are needed
10/31 MOwens Dan called and said any day during the week of Nov 11th works for him. Offered Tues 11/11 after 11am for the service visit.. Dan said that day works for him. Scheduled between 11am-5pm.
10/31 MOwens Called to speak to Dan Haggerty. Left a vm for him to call back to schedule the repair/PM service visit during Nov.
10/29/2025jsells
please note this location will have two wo's per Natosha - PM WO for all units on WO-01311879
🔧Work Performed
SPOKE TO KEITH WEISS ABOUT A POTENTIAL WARRANTY ON THE BATTERY, KEITH WEISS SPOKE TO KEITH FRICKE; CONTACTED STRYKER AND IS AWAITING RESPONSE
🔍Technician Findings
ONE BATTERY OUT OF SAME LOT SOLD TO CUSTOMER IS BAD; REFUSING TO HOLD CHARGE; DIES IMMEDIATELY WHEN ATTEMPTING TO RAISE COT; NO ISSUE WITH COT FOUND
⚠️Problem Description
Stryker 6506 Power Pro XT Not working at all. When plugging a new battery in the indicator light doesn't come on.
Technician will need to complete product review,eval and testing to determine if parts are needed
📄Description
Stryker 6506 Power-PRO XT Power Cot
📞
Call
Completed Nov 11, 2025
Tech, Chris Galasso, messaged on Teams asking about the warranty on a Stryker cot battery. Messaged Keith Fricke about warranty. Messaged back and forth, with tech and Keith, requesting, receiving, and providing info. Waiting on response from Stryker.
📋
Inbound from +16109996054
Completed Oct 31, 2025
Dan called and said any day during the week of Nov 11th works for him. Offered Tues 11/11 after 11am for the service visit.. Dan said that day works for him. Scheduled between 11am-5pm.
📋
Outbound to +16109996054
Completed Oct 31, 2025
Called to speak to Dan Haggerty. Left a vm for him to call back to schedule the repair/PM service visit during Nov.
📅
WO-01311874 - Evaluation - Yeadon - Yeadon Fire Company EMS
Nov 11, 2025 11:00am – 5:00pm
Work Order: WO-01311874
Account: YEADON FIRE COMPANY EMS
Customer Case Number:
Location: Yeadon Fire Company EMS
Address: 600 Church Lane, Yeadon, PA 19050
Manufacturer:
Model #:
Serial #:
Contact Name: Dan Haggerty-Yeadon Fire Co. EMS
Contact Phone: 610-999-6054
Contact Email: haggerty-daniel@c
JPG
IMG_20251111_145911_761
Nov 11, 2025
Case #00539153 – location needs added to EBT 10/28
Status: Closed | Priority: High
Stryker 6506 Power Pro XT Not working at all. When plugging a new battery in the indicator light doesn't come on.
Technician will need to complete product review,eval and testing to determine if parts are needed
💬Case Comment
Internal Oct 29, 2025 9:27am
No quote needed per SMC lwright
Timeline
📞
Case Linked Oct 29, 8:46 AM
Case Number:00539153
Subject:location needs added to EBT 10/28
Status:Closed
📋
▶
2
Work Order Created Oct 29, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 29, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 12m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 31, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-11T16:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Chris GalassoNov 11, 12:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 21h
⏱️
▶
2
Labor Added Nov 11, 11:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 28m, 0m
✏️
Status: WO Correction Needed by Rhonnie ReevesNov 12, 9:59 AM
From:Closed
To:WO Correction Needed
Duration in Previous:10h 19m
🏁
Status: Closed by Matthew BatemanNov 12, 3:01 PM
From:WO Correction Needed
To:Closed
Duration in Previous:5h 2m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonNov 14, 9:27 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 18h, 0m
⏳3.0 business days
🧾
Invoice Created Nov 18, 3:51 PM
Invoice Number:SM-246664
Bottlenecks
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)