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WO-01311879 ↗ ServiceMax

YEADON FIRE COMPANY EMS • Preventive Maintenance • PSM

📍 Yeadon Fire Company EMS — 600 Church Lane, Yeadon PA, 19050

Oct 29, 2025 → Nov 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (6 biz days late)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Nov 11, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 11, 2025
6 business days (counted)
Running total: 8 of ? biz days used
Created: Oct 29, 2025 Invoiced: Nov 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0
Oct 29 → Oct 31 Assigned ▶ Running 2 2
Oct 31 → Nov 11 Scheduled ▶ Running 6 8
Dispatch 0.0d
Coordinators 9.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.5 days
Over SLA
Created: Oct 29, 2025 Due: Nov 26, 2025 Completed: Nov 11, 2025 (15 days early)
📅
9.0 days Total Age
⏱️
6.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539217
eBiotrack - New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30862 Contract covers: (2) Stretcher (2) Stair Chair (1) Lockdown (1) PowerLoad
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dan Haggerty-Yeadon Fire Co. EMS
Owner
Jessica Sells
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01311879 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Oct 29, 2025 • Closed: Nov 10, 2025
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 6.5 days stuck in "Scheduled"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
04-Scheduled
1.0d
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31 MOwens Dan called and said any day during the week of Nov 11th works for him. Offered Tues 11/11 after 11am for the service visit.. Dan said that day works for him. Scheduled between 11am-5pm.

10/31 MOwens Called to speak to Dan Haggerty. Left a vm for him to call back to schedule the repair/PM service visit during Nov.


10/29/25 NatoshaB - Please schedule with repair WO-01311874 if possible.

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 2011012700043 - Asset ID: 13323873 Stryker Medical - 6506 PowerPro Serial #: 131139949 - Asset ID: 13323872 Stryker Medical - 6252 Stair-Pro Serial #: 060539734 - Asset ID: 13323869 Stryker Medical - 6252 Stair-Pro Serial #: 070741131 - Asset ID: 13323871 Stryker Medical - 6506 PowerPro Serial #: 131139950 - Asset ID: 13323870
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30862 Contract covers: (2) Stretcher (2) Stair Chair (1) Lockdown (1) PowerLoad

Timeline

📞
Case Linked Oct 29, 11:07 AM
Case Number: 00539217
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 29, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 29, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 58m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Oct 31, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-11T16:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Chris Galasso Nov 11, 3:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 23h
⏱️
▶
3 5x Labor Added Nov 11, 3:11 PM
5x Labor Added → 5x Labor Added → Status: 04-Scheduled
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 0.33333333333333, 0.66666666666667, 1
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 12m
🏁
Status: Closed by Ben Saur Nov 12, 2:57 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 23h 44m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 14, 11:50 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:49 PM
Invoice Number: SM-246700

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00539217
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Nov 11, 11:00 AM
Created
Oct 29, 11:54 AM
Invoice #
SM-246700

Work Details (10)

Name Type Status Qty Amount Date
WL-03003521 Labor Open 1 $0.00 Nov 11, 3:11 PM
WL-03003522 Labor Open 1 $0.00 Nov 11, 3:11 PM
WL-03003523 Travel Open 20 $0.00 Nov 11, 3:11 PM
WL-03003524 Travel Open 15 $0.00 Nov 11, 3:11 PM
WL-03003525 Expenses Open 1 $0.00 Nov 11, 3:11 PM
WL-03003526 Labor Open 0.33333333333333 $0.00 Nov 11, 3:12 PM
WL-03003527 Labor Open 0.66666666666667 $0.00 Nov 11, 3:12 PM
WL-03003528 Labor Open 0.33333333333333 $0.00 Nov 11, 3:12 PM
WL-03003529 Labor Open 0.66666666666667 $0.00 Nov 11, 3:12 PM
WL-03003530 Labor Open 1 $0.00 Nov 11, 3:12 PM

Details