Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311883 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 South Miami Hospital — 6200 SW 73rd St., Miami FL, 33143

Oct 29, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (12 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 7, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 29, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Nov 7 Scheduled ▶ Running 7 7
Dispatch 0.1d
Coordinators 7.9d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
7.9 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Oct 29, 2025 Due: Nov 26, 2025 Completed: Nov 7, 2025 (19 days early)
📅
8.0 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025
Visit 3 Nov 5, 2025
Visit 4 Nov 6, 2025
Visit 5 Nov 7, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539236
URGENT Philips WO Request
Closed
Annual PM
Priority
High
Origin
Email
Reason
New Case
Contact
Jorge Pena
Owner
Kimberly Hardison
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01311883 (current) Invoiced
Preventive Maintenance • Luis Iser
Created: Oct 29, 2025 • Closed: Nov 7, 2025
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025 SRobinson- Created follow up WO for the remaining. (WO-01313840)

10/29/2025 ALuman - dispatch to Luis Iser for onsite PM visit

🔧 Work Performed
11/03/2025 LIser- Completed a P.M. on one V600 device and traveled from site. 11/04/2025 LIser- Traveled to site and completed a P.M. on two V60 devices. 11/05/2025 LIser- Traveled to site completed one P.M. on a V60 device. 11/06/2025 LIser- Traveled to site and completed a P.M. on several V60 devices. Traveled from site. 11/07/2025 LIser- Completed two P.Ms on V60 devices. Traveled from site.
🔍 Technician Findings
11/03/2025 LIser- Completed a P.M. on one V600 device and traveled from site. 11/04/2025 LIser- Traveled to site and completed a P.M. on two V60 devices. 11/05/2025 LIser- Traveled to site completed one P.M. on a V60 device. 11/06/2025 LIser- Traveled to site and completed a P.M. on several V60 devices. Traveled from site. 11/07/2025 LIser- Completed two P.Ms on V60 devices. Traveled from site.
⚠️ Problem Description
Annual PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Oct 29, 11:48 AM
Case Number: 00539236
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 29, 12:17 PM
Work Order: WO-01311883
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Oct 29, 12:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-03T05:00:00.000+0000, 2025-11-03T00:00:00.000+0000, 2025-11-03T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 42m
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Nov 4, 10:44 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏱️
2x Labor Added Nov 4, 2:59 PM
Type: Labor
Status: Open
Qty: 5, 2.5
⏱️
3x Labor Added Nov 5, 1:03 PM
Type: Labor
Status: Open
Qty: 2, 2.5, 0.25
⏱️
Labor Added Nov 6, 10:49 AM
Type: Labor
Status: Open
Qty: 2
⏱️
2x Labor Added Nov 6, 12:30 PM
Type: Labor
Status: Open
Qty: 5, 2.5
⏱️
2x Labor Added Nov 7, 11:10 AM
Type: Labor
Status: Open
Qty: 5, 1.5
✔️
▶
2 Status: Completed Nov 7, 5:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Nov 10, 10:37 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:48 PM
Invoice Number: SM-246585

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00539236
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 3, 8:00 AM
Created
Oct 29, 12:17 PM
Invoice #
SM-246585

Work Details (14)

Name Type Status Qty Amount Date
WL-02995438 Labor Open 2.5 $150.00 Nov 4, 10:44 AM
WL-02995439 Labor Open 2 $155.00 Nov 4, 10:44 AM
WL-02995441 Labor Open 2 $0.00 Nov 4, 10:47 AM
WL-02995848 Labor Open 5 $300.00 Nov 4, 2:59 PM
WL-02995849 Labor Open 2.5 $310.00 Nov 4, 2:59 PM
WL-02997090 Labor Open 2 $0.00 Nov 5, 1:03 PM
WL-02997091 Labor Open 2.5 $150.00 Nov 5, 1:03 PM
WL-02997092 Labor Open 0.25 $155.00 Nov 5, 1:03 PM
WL-02998356 Labor Open 2 $0.00 Nov 6, 10:49 AM
WL-02998490 Labor Open 5 $300.00 Nov 6, 12:30 PM
WL-02998491 Labor Open 2.5 $310.00 Nov 6, 12:30 PM
WL-02999724 Labor Open 5 $300.00 Nov 7, 11:10 AM
WL-02999725 Labor Open 1.5 $310.00 Nov 7, 11:10 AM
WL-03001937 Labor Open 0.016666666666667 $304.00 Nov 10, 10:37 AM

Details