Midmark Service Request Dispatch Authorization - WO-00121408
Closed
Zone 1
WD Vtop moves up by itself.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 735672 014-0419-00 1.00000
Ship Exchanged Open 735672 200-3041-31 1.00000
Ship Exchanged Open 735672 015-1556-00 1.00000
Primary Delay5.4 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay3.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Awaiting Parts - Customer
5.4d
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/10 KKelch scheduled per logged email from Kat
11/10 KKelch sent email for scheduling. Email logged on WO-01311933
11/5 KKelch waiting for tracking ETA to update prior to scheduling
11/5/25 RCook- Per email from Midmark: Hello, Rhea,
Sales Order 735672 is scheduled to ship today. See logged email on WO-01311932.
11/4/25 RCook- Sent email to Midmark asking for update on tracking information. See logged email on WO-01311932
🔧Work Performed
valve and switch replaced and 2 test cycles ran successfully
🔍Technician Findings
cycle error
⚠️Problem Description
Zone 1
WD Vtop moves up by itself.
LOW WATER C23X
M11 STEAM STERILIZER, ANIMAL HEALTH 115V
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: Scheduling for WO-01311933 and WO-01311932
Completed Nov 10, 2025
From: kat@drkellysvet.com
To: kaitlyn.kelch@emsar.com
11/12 between 9 and 11 sounds great thank you! On Mon, Nov 10, 2025 at 10:12 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:Good morning Kat,I am reaching out from EMSAR to schedule the repairs needed for your M11 autoclave and Hydraulic Column Surgery Table. Our technician, Tyler, can be there on 11/12 between 9 and 11 am. Please let me know if this date and time works for you.Thank you,Kaitlyn KelchAccount Service Coordinator I-West Di
📧
Email: Scheduling for WO-01311933 and WO-01311932
Completed Nov 10, 2025
To: kat@drkellysvet.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01311933 and WO-01311932
Body:
Good morning Kat,
I am reaching out from EMSAR to schedule the repairs needed for your M11 autoclave and Hydraulic Column Surgery Table. Our technician, Tyler, can be there on 11/12 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@em
Nov 12, 2025 11:18am
@Jessica Sells Hi Jessica, we have 2 WOs opened for this site, one for an M11 and one for hydraulic surgery table but they have the same problem descriptions, please advise. CC: @Tyler Bollman @Craig Dempsey
📅
WO-01311933 - Repair - M11 (Series) - Mesa - Dr. Kelly's Surgical Unit
Nov 12, 2025 10:00am – 12:00pm
Work Order: WO-01311933
Account: MIDMARK
Customer Case Number: SR 1484296 WO-00121410
Location: Dr. Kelly's Surgical Unit
Address: 1955 W Baseline Rd, Ste 110, Mesa, AZ 85202
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2845260
Contact Name: Kat Cronn
Contact Phone: (602) 890-4520
Con
PDF
SRA_WO-00121408 Signed
Nov 12, 2025
Timeline
📞
Case Linked Oct 29, 1:50 PM
Case Number:00539298
Subject:Midmark Service Request Dispatch Authorization - WO-00121408
Status:Closed
📋
▶
2
Work Order Created Oct 29, 3:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Oct 29, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 0m
👤
Status: Awaiting Parts - Customer by Laura HillOct 29, 5:10 PM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:23m
⚠️5.9 business days
📅
Status: Ready for Scheduling by Sherry ReichNov 5, 2:49 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:6d 22h
👷
▶
2
Technician Assigned Nov 5, 2:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:10m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Nov 10, 12:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-12T15:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Tyler BollmanNov 12, 11:34 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 22h
🔩
▶
3
3x Parts Added Nov 12, 1:56 PM
3x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:2h 22m
🏁
Status: Closed by Tyler Bollman
From:Completed
To:Closed
Duration in Previous:2m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 13, 4:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.9 business days
🧾
Invoice Created Nov 16, 8:18 PM
Invoice Number:SM-246465
Bottlenecks
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)