Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311936 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Kenneth Lancara Trunk Stock — 4094 Holstein HI,, Columbus GA, 31904

Oct 29, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 15, 2025
✓ SLA Met
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 1 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 14, 2025
10 business days (counted)
Running total: 11 of ? biz days used
Created: Oct 29, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 30 Ready for Scheduling ▶ Running 1 1
Oct 30 → Oct 30 Assigned ▶ Running 0 1
Oct 30 → Nov 14 Scheduled ▶ Running 10 11
Dispatch 0.0d
Coordinators 12.6d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.6 days
Over SLA
Field Work
0.0 days
Created: Oct 29, 2025 Due: Nov 15, 2025 Completed: Nov 14, 2025 (1 days early)
📅
11.5 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 9, 2025
Visit 2 Nov 10, 2025
Visit 3 Nov 11, 2025
Visit 4 Nov 12, 2025
Visit 5 Nov 13, 2025
Visit 6 Nov 14, 2025

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539288
Personnel Action Form Needs Approval
Closed
1x Impact/Onboarding For Matthew Sebzda Week 11/3 - 11/8
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Oct 29, 2025
Work Orders from this Case (2)
WO-01311934 Invoiced
New Hire Training • Matthew Sebzda
Created: Oct 29, 2025 • Closed: Nov 10, 2025
WO-01311936 (current) Invoiced
Cross-Training • Matthew Sebzda
Created: Oct 29, 2025 • Closed: Nov 14, 2025
Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed OJT w/ Ken Lancara 11/9/25-11/14/25
🔍 Technician Findings
OJT for PMs/repairs at St. Francis hospital Columbus, GA
⚠️ Problem Description
1x 1st week OJT on: Beds w/ Kenneth Lancara Week ending: 11/15 For Matthew Sebzda "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Oct 29, 1:33 PM
Case Number: 00539288
Subject: Personnel Action Form Needs Approval
Status: Closed
📋
▶
2 Work Order Created Oct 29, 3:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Oct 30, 9:42 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
🗓️
▶
2 Status: Scheduled Oct 30, 10:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-10T14:00:00.000+0000
⚠️ 8.0 business days
💵
7x Expenses Added Nov 11, 2:22 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Nov 11, 4:46 PM
Type: Labor
Status: Open
Qty: 8, 8.5
⏱️
Labor Added Nov 12, 4:24 PM
Type: Labor
Status: Open
Qty: 8.5
⏳ 1.9 business days
⏱️
Labor Added Nov 13, 7:53 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 3x Expenses Added Nov 14, 12:33 PM
3x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6.25
✔️
Status: Completed by Matthew Sebzda Nov 14, 6:13 PM
From: Scheduled
To: Completed
Duration in Previous: 15d 8h
🏁
Status: Closed by Matthew Sebzda Nov 14, 6:23 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Nov 18, 4:19 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 21h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Dec 2, 8:41 AM
Invoice Number: SM-246898

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00539288
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
Nov 10, 9:00 AM
Created
Oct 29, 3:47 PM
Invoice #
SM-246898

Work Details (16)

Name Type Status Qty Amount Date
WL-03003438 Expenses Open 1 $0.00 Nov 11, 2:22 PM
WL-03003437 Expenses Open 1 $0.00 Nov 11, 2:22 PM
WL-03003439 Expenses Open 1 $0.00 Nov 11, 2:22 PM
WL-03003440 Expenses Open 1 $0.00 Nov 11, 2:22 PM
WL-03003441 Expenses Open 1 $0.00 Nov 11, 2:22 PM
WL-03003442 Expenses Open 1 $0.00 Nov 11, 2:22 PM
WL-03003443 Expenses Open 1 $0.00 Nov 11, 2:22 PM
WL-03003690 Labor Open 8 $0.00 Nov 11, 4:46 PM
WL-03003689 Labor Open 8.5 $0.00 Nov 11, 4:46 PM
WL-03003691 Labor Open 8.5 $0.00 Nov 11, 4:46 PM
WL-03005037 Labor Open 8.5 $0.00 Nov 12, 4:24 PM
WL-03006732 Labor Open 8 $0.00 Nov 13, 7:53 PM
WL-03007590 Expenses Open 1 $0.00 Nov 14, 12:33 PM
WL-03007591 Expenses Open 1 $0.00 Nov 14, 12:33 PM
WL-03007592 Expenses Open 1 $0.00 Nov 14, 12:33 PM
WL-03007608 Labor Open 6.25 $0.00 Nov 14, 12:38 PM

Details