How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 12/2/2025
Installation Date: 12/3/2025
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
11/24/25 AJinerson - Received call back from Christina Robbins confirming tech visit for Weds. 12/3 with eta between 11AM-1PM.
11/24/25 AJinerson - Called Christina Robbins at 904-310-0761 to confirm tech visit for 12/3. Left VM for Christina regarding scheduled service.
11/24/25 AJinerson - Called site number listed: (904) 380-8552.
Prompt 0 to speak w/ Pharmacy. Pharmacy was closed for lunch until 3PM today. Will call additional contact listed in problem description.
🔧Work Performed
Installed the kiosk.
🔍Technician Findings
Kiosk was in the box.
⚠️Problem Description
Special Instructions: Christina Robbins (off-site) cell 904-310-0761
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 12/11/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 12/2/2025
Installation Date: 12/3/2025
Additional Info or special requirements
Christina Robbins (off-site) cell 904-310-0761
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 12/11/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Dec 4, 2025
The install is complete, and the kiosk is working as expected.
📋
Inbound from +19043100761
Completed Nov 24, 2025
11/24/25 AJinerson - Received call back from Christina Robbins confirming tech visit for Weds. 12/3 with eta between 11AM-1PM.
📋
Outbound to +19043100761
Completed Nov 24, 2025
11/24/25 AJinerson - Called Christina Robbins at 904-310-0761 to confirm tech visit for 12/3. Left VM for Christina regarding scheduled service.
📋
Outbound to +19043808552
Completed Nov 24, 2025
11/24/25 AJinerson - Called site number listed: (904) 380-8552.
Prompt 0 to speak w/ Pharmacy. Pharmacy was closed for lunch until 3PM today. Will call additional contact listed in problem description.
Nov 18, 2025 4:50pm
Hey Team - this WO has been sitting in "awaiting part" since 10/29. Where are we on this? @Phillip Castillo @Brendan Chaney
Nov 18, 2025 4:51pm
@Stephanie Ramen @Rhea Berry Just checking in to make sure you have eyes on this and planning in progress for the 12/3 installation date.
Dec 5, 2025 10:27am
@Joi Murray please provide 7 quality pictures. Thank you
📅
🚗 Drive Home - WO
Dec 3, 2025 12:30pm – 3:00pm
Work Order: WO-01311960
Account: HIGI LLC
Customer Case Number:
Location: Publix 1841
Address: 9964 Old Baymeadows Rd, Jacksonville, FL 32256
Manufacturer: Higi
Model #: ZT2776-WIFI (Storm)
Serial #: CSA-2014040860
Contact Name:
Contact Phone: (904) 380-8552
Contact Email:
Due Date: 12/3/2025
Sch