How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 12/2/2025
Installation Date: 12/3/2025
Additional Info or special requirements
Aaron Lanning (off-site) cell 803-807-3975
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 12/10/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
attached BOL for standard retail p/u at Emsar 11/24, deliver 12/2 to Publix 2040 dock. Emsar to install 12/3.
Pick up boxed kiosk-
Emsar main warehouse 270 Davids Drive, Wilmington, OH 45177
Time available for pick up: 8:30am to 4pm
Thank You,
Page Proctor
Client Services Specialist
🔧Work Performed
12/3/25 PC- Installation
Technician Findings upon arrival: Found unit in box.
Actions Taken/Work Performed: Install of Higi unit. Touchscreen wasn't working. My keyboard wasn't connecting to the PC. Spoke to L2 and was told to speak to Higi support. Spoke to Hig support Jery and the touchscreen started working. Not sure how it happened. Spoke back to L2. Ran test on unit.
Final Resolution: All function tests passed.
🔍Technician Findings
12/3/25 PC- Installation
Technician Findings upon arrival: Found unit in box.
Actions Taken/Work Performed: Install of Higi unit. Touchscreen wasn't working. My keyboard wasn't connecting to the PC. Spoke to L2 and was told to speak to Higi support. Spoke to Hig support Jery and the touchscreen started working. Not sure how it happened. Spoke back to L2. Ran test on unit.
Final Resolution: All function tests passed.
⚠️Problem Description
Special Instructions: Aaron Lanning (off-site) cell 803-807-3975
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 12/10/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 12/2/2025
Installation Date: 12/3/2025
Additional Info or special requirements
Aaron Lanning (off-site) cell 803-807-3975
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 12/10/25
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Dec 4, 2025
The install is complete, and the kiosk is working as expected.
Nov 19, 2025 9:16am
@Nicole Floyd @Brendan Chaney
BOL attached
attached BOL for standard retail p/u at Emsar 11/24, deliver 12/2 to Publix 2040 dock. Emsar to install 12/3.
Pick up boxed kiosk-
Emsar main warehouse 270 Davids Drive, Wilmington, OH 45177
Time available for pick up: 8:30am to 4pm
Thank You,
Page Proctor
Client Services Specialist
Dec 4, 2025 9:42am
@Joi Murray please provide 7 quality pictures. Thank you