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WO-01311983 ↗ ServiceMax

JAWONIO • Evaluation • P7

📍 JAWONIO - 260 North Little Tor Road — 260 North Little Tor Road, New City NY, 10956

Oct 29, 2025 → Nov 3, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 7, 2025
✓ SLA Met (3 biz days early)
Active: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 4, 2025
3 business days (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Incomplete
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Completed
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Completed
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 4 of 7 biz days used
0d
▶ Clock Running
Status: Incomplete
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 4 of 7 biz days used
Created: Oct 29, 2025 Completed: Nov 4, 2025
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0 / 7
Oct 29 → Oct 30 Ready for Scheduling ▶ Running 1 1 / 7
Oct 30 → Oct 30 Assigned ▶ Running 0 1 / 7
Oct 30 → Nov 4 Scheduled ▶ Running 3 4 / 7
Nov 4 → Nov 4 Incomplete ▶ Running 0 4 / 7
Nov 4 → Nov 4 Completed ▶ Running 0 4 / 7
Nov 4 → Nov 4 Completed ▶ Running 0 4 / 7
Nov 4 → Nov 4 Incomplete ▶ Running 0 4 / 7
Dispatch 0.0d
Coordinators 1.4d
Field Work 3.0d
Incomplete 1.0d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Field Work
3.0 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
0.0 days
Created: Oct 29, 2025 Due: Nov 7, 2025 Completed: Nov 4, 2025 (3 days early)
📅
3.5 days Total Age
⏱️
3.0d in Completed Longest Stage
🔄
9 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539231
EMS repair
Closed
Q-00030846 Dino called in 3 vans down due to lifts not working. Vans 194, 222 and 224 Lift are not working. The technician will need to evaluate the units and determine if parts are needed for repairs.
Priority
High
Origin
Phone
Reason
New Case
Contact
Dino Patrikis
Owner
Sherry Reich
Created
Oct 29, 2025
Work Orders from this Case (3)
WO-01311983 (current) Invoiced
Evaluation • Darrell Hope
Created: Oct 29, 2025 • Closed: Nov 3, 2025
WO-01311985 Invoiced
Repair • Darrell Hope
Created: Oct 29, 2025 • Closed: Nov 3, 2025
WO-01311987 Invoiced
Repair • Darrell Hope
Created: Oct 29, 2025 • Closed: Nov 3, 2025
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 3.0 days stuck in "Completed"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
3.0d / 1.0d SLA
Incomplete
1.0d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/4/25 lcoonrod

follow up in case 00540986


10/30 KSmith -- Scheduled for 11/3 with Dino on WO-01300605

🔧 Work Performed
11/3, dhope, troubleshooting, identifying, ,,,
🔍 Technician Findings
11/3, dhope, found short in wire harness causing lift to fail...
⚠️ Problem Description
Q-00030846 Vans 194 Lift are not working. The technician will need to evaluate the units and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=69346
📄 Description
Braun NL Millennium Series Lift Gate

Timeline

📞
Case Linked Oct 29, 11:31 AM
Case Number: 00539231
Subject: EMS repair
Status: Closed
📋
▶
2 Work Order Created Oct 29, 4:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Oct 30, 10:17 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 33m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-03T14:00:00.000+0000
⏳ 3.0 business days
⚠️
Status: Incomplete by Darrell Hope Nov 3, 7:08 PM
From: Completed, Scheduled
To: Incomplete, Completed
Duration in Previous: 4d 9h, 0m
✔️
Status: Completed by Darrell Hope Nov 3, 7:13 PM
From: Incomplete, Completed
To: Completed, Incomplete
Duration in Previous: 5m, 0m
⏱️
Labor Added Nov 3, 9:00 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Nov 4, 9:40 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Rhonnie Reeves
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 5, 10:37 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 57.0 business days
🧾
Invoice Created Jan 30, 5:51 PM
Invoice Number: SM-245626

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539231
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
MedPro
Technician
Darrell Hope
Scheduled
Nov 3, 9:00 AM
Created
Oct 29, 4:43 PM
Invoice #
SM-245626

Work Details (1)

Name Type Status Qty Amount Date
WL-02995070 Labor Open 1.5 $195.00 Nov 3, 9:00 PM

Details