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← WO Overview

WO-01311994 ↗ ServiceMax

MIDMARK • Repair • P4

📍 NVA Brady Veterinary Hospital — 450 Monte Brady Rd, Montesano WA, 98563

Oct 29, 2025 → Nov 6, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 4, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 6, 2025
4 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 7 of 4 biz days used
Created: Oct 29, 2025 Completed: Nov 7, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0 / 4
Oct 29 → Oct 30 Ready for Scheduling ▶ Running 1 1 / 4
Oct 30 → Oct 31 Assigned ▶ Running 1 2 / 4
Oct 31 → Nov 6 Scheduled ▶ Running 4 6 / 4
Nov 6 → Nov 7 Tech On Site ▶ Running 1 7 / 4
Dispatch 0.0d
Coordinators 7.5d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Oct 29, 2025 Due: Nov 4, 2025 Completed: Nov 7, 2025 (2 days late)
📅
6.8 days Total Age
⏱️
4.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539330
Midmark Service Request Dispatch Authorization - WO-00121434
Closed
Zone 2 WD HS drill issue. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erika Inglasbe
Owner
Jessica Sells
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01311994 (current) Invoiced
Repair • Tim Holman
Created: Oct 29, 2025 • Closed: Nov 6, 2025
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 4.3 days stuck in "Scheduled"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-31 Mburris called site and set appt 

10/29/2025jsells

left a voicemail with the WO# and I told her a coordinator will call to schedule the onsite visit

🔧 Work Performed
the wiring on the 2 high speed drill LED's are cross wired, causing one to light when the other is used. rewired LED, adj hand pieces, tested with success. show staff results.
🔍 Technician Findings
high speed drill issues
⚠️ Problem Description
Zone 2 WD HS drill issue. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Oct 29, 2:19 PM
Case Number: 00539330
Subject: Midmark Service Request Dispatch Authorization - WO-00121434
Status: Closed
📋
▶
2 Work Order Created Oct 29, 4:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Oct 30, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 25m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Oct 31, 5:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-06T17:00:00.000+0000
⏳ 4.8 business days
🔧
Status: Tech On Site by Tim Holman Nov 6, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
✔️
Status: Completed by Tim Holman Nov 6, 10:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 9h 44m
⏱️
3x Labor Added Nov 6, 10:05 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1, 95
🏁
Status: Closed by Tim Holman Nov 6, 10:38 PM
From: Completed
To: Closed
Duration in Previous: 38m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Nov 11, 9:47 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:12 PM
Invoice Number: SM-246179

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539330
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Nov 6, 12:00 PM
Created
Oct 29, 4:59 PM
Invoice #
SM-246179

Work Details (3)

Name Type Status Qty Amount Date
WL-02999368 Labor Open 3 $0.00 Nov 6, 10:05 PM
WL-02999369 Labor Open 1 $110.00 Nov 6, 10:05 PM
WL-02999370 Travel Open 95 $230.00 Nov 6, 10:05 PM

Details