Midmark Service Request Dispatch Authorization - WO-00121416
Closed
Zone 1
WD Foot Control Issues
Can ask for Kyra Miller if Jamie is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
11/11/2025 JRolston - Per UPS, ETA on wb 1ZE444250371022056 is Wednesday, 11/12. Updated work order accordingly.
10/30 MOwens Called to speak to Jamie Vanek. She said a Thurs or Friday are the best days to schedule. Offered Fri. 11/7 after 10am since tech is scheduled on Thurs. 11/6. She said that day will work for her. Eta between 10-11am.
10/29/2025jsells
spoke with Ally, and I gave her the WO# and told her a coordinator will call to schedule the visit
🔧Work Performed
Waited for dental machine to be available. Tested unit. Water was not leaking. Unable to duplicate complaint. Checked handpiece and scaler. Pedal was recently rebuilt. Called Midmark. Spoke with Mike. Ordered O-Ring kit for customer install. 016-1550-00.
🔍Technician Findings
Checked in with manager. Dental machine was in use. Complaint of water dripping from scaler.
⚠️Problem Description
Zone 1
WD Foot Control Issues
Can ask for Kyra Miller if Jamie is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +16106837988
Completed Oct 30, 2025
Called to speak to Jamie Vanek. She said a Thurs or Friday are the best days to schedule. Offered Fri. 11/7 after 10am. She said that day will work for her.
📋
Outbound to +16106837988
Completed Oct 29, 2025
spoke with Ally, and I gave her the WO# and told her a coordinator will call to schedule the visit
📅
WO-01311999 - Repair - AH9000 (Series) Mobile Delivery Unit - Kutztown - Silver Maple Veterinary Clinic
Nov 7, 2025 10:45am – 12:00pm
Work Order: WO-01311999
Account: MIDMARK
Customer Case Number: SR 1484322 WO-00121416
Location: Silver Maple Veterinary Clinic
Address: 14993 Kutztown Rd, Kutztown, PA 19530
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2691340
Contact Name: Jamie V
PDF
SRA_WO-00121416_ver1
Oct 29, 2025
JPG
1311999 SRA 1
Nov 7, 2025
JPG
1311999 SRA 2
Nov 7, 2025
Timeline
📞
Case Linked Oct 29, 2:15 PM
Case Number:00539326
Subject:Midmark Service Request Dispatch Authorization - WO-00121416
Status:Closed
📋
▶
2
Work Order Created Oct 29, 5:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Oct 30, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 13m
🗓️
▶
2
Status: Scheduled Oct 30, 9:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-07T16:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Melissa OwensOct 31, 1:49 PM
Scheduled For:2025-11-07T15:45:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Philip KrogstadNov 7, 11:16 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 2h
⏱️
▶
2
3x Labor Added Nov 7, 11:59 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:44m
🏁
Status: Closed by Philip KrogstadNov 7, 8:13 PM
From:Completed
To:Closed
Duration in Previous:8h 12m
⏳1.5 business days
📄
▶
2
Status: Ready to Bill Nov 11, 4:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Nov 12, 12:08 PM
Invoice Number:SM-246234
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)