Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312004 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 29, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (288 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 29, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 31 Scheduled ▶ Running 2 2
Dispatch 0.1d
Coordinators 2.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.3 days
Over SLA
Created: Oct 29, 2025 Due: Dec 31, 2026 Completed: Oct 31, 2025 (426 days early)
📅
2.3 days Total Age
⏱️
2.3d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539404
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Oct 29, 2025
Work Orders from this Case (2)
WO-01312002 Invoiced
FCO • Luis Iser
Created: Oct 29, 2025 • Closed: Dec 26, 2025
WO-01312004 (current) Invoiced
FCO • Davon Cox
Created: Oct 29, 2025 • Closed: Oct 31, 2025
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 2.3 days stuck in "Scheduled"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Closed
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Paperwork
🔍 Technician Findings
Paperwork
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 29, 4:51 PM
Case Number: 00539404
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 29, 5:16 PM
Work Order: WO-01312004
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 29, 5:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-30T05:00:00.000+0000, 2025-10-30T00:00:00.000+0000, 2025-10-30T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 26m
💵
Expenses Added Oct 30, 9:24 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 31, 10:58 AM
Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 17h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 31, 2:00 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3h 1m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 12:04 PM
Invoice Number: SM-245387

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00539404
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Oct 30, 9:00 AM
Created
Oct 29, 5:16 PM
Invoice #
SM-245387

Work Details (2)

Name Type Status Qty Amount Date
WL-02989525 Expenses Open 1 $0.00 Oct 30, 9:24 AM
WL-02991531 Labor Open 0.25 $0.00 Oct 31, 10:58 AM

Details