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WO-01312027 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Amgen Inc — 1 Amgen Center Dr, Thousand Oaks CA, 91320

Oct 30, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 6, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 30, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0
Oct 30 → Oct 30 Assigned ▶ Running 0 0
Oct 30 → Oct 31 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.0d
Field Work 0.1d
Billing 6.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Field Work
0.1 days
Billing
6.4 days
Over SLA
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Oct 31, 2025 (6 days early)
📅
1.0 days Total Age
⏱️
6.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539500
6008180740
Closed
15K SYS-LC-1260-E Repair WO 81549129 - INVESTIGATE/REPAIR AGILENT
Priority
High
Origin
Web
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312027 (current) Invoiced
Repair • Jared Rappaport
Created: Oct 30, 2025 • Closed: Oct 30, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 6.4 days stuck in "Ready to Bill"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
🔧 Work Performed
Repaired Agilent binary pump.
🔍 Technician Findings
Following pump maintenance performed under PM SO 6007979301, found Channel A pump drive operating but no solvent flow observed. Replaced outlet ball valve, after which solvent flowed properly. Observed leak at the outlet ball valve–absorber capillary connection; replaced capillary, after which leak was no longer visible. Verified proper pump operation with pump leak rate test and system pressure test, both of which passed (refer to PM SO 6007979301 for details).
⚠️ Problem Description
15K SYS-LC-1260-E Repair WO 81549129 - INVESTIGATE/REPAIR AGILENT
📄 Description
1260 Binary Pump
📞 Call Description
NOV 2025 LC REPAIR

Timeline

📞
▶
4 Case Linked Oct 30, 8:38 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01312027
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000hjebYAA, Jared Rappaport
🔧
▶
2 Status: Tech On Site Oct 30, 7:33 PM
Status: Tech On Site → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 30, 8:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jared Rappaport
From: Tech On Site
To: Completed
Duration in Previous: 31m
🏁
Status: Closed by Jared Rappaport Oct 30, 8:09 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 5:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 59m
⚠️ 6.9 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

📞
Case 00539500
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Jared Rappaport
Scheduled
N/A
Created
Oct 30, 8:40 AM
Invoice #
SM-246148

Work Details (3)

Name Type Status Qty Amount Date
WL-02990596 Parts Open 1 $0.00 Oct 30, 7:35 PM
WL-02990597 Parts Open 1 $0.00 Oct 30, 7:35 PM
WL-02990669 Labor Open 2 $260.00 Oct 30, 8:04 PM

Details