Notes: We
> cannot remove the scaler tip from the Amdent Handpiece with LED light. The
> tool to remove will not grip and is instead stripping the scaler tip. Site:
> Modern Animal Clinic - NOPACity: San FranciscoCity: CAModel: DentalAire -
3/02 ARios - Per Dylan Nakoff, work order completed by another service provider. Closed per his request.
3-2 Mburris email sent to POC to set .........Hi Lindsey, we are reaching out to schedule WO-01312035, WO-01351636, WO-01349232, and WO-01341249 work remaining at Modern Animal NOPA. We spoke with Fantasia who let us know that a few of the service requests were completed by a third party, this request appears to still be open.
11-3 Mburris email from POC to set
10-31 Mburris email sent to POC
🔧Work Performed
11/05
Contacted Dentalaire Technical Support and was advised that the scaler handpiece requires replacement. The replacement part number is A560-6391-K and can be ordered by calling 714-549-4537. Customer (Jessica) approved the purchase of the part.
3/02
Per Dylan Nakoff, work order completed by another service provider. Closed per his request.
🔍Technician Findings
11/05
Dentalaire, Model: DTP00511, SN: A13707, Asset #13271882
Arrived on site and verified the scaler tip on the Dentalaire unit spins freely and cannot be removed.
⚠️Problem Description
Notes: We
> cannot remove the scaler tip from the Amdent Handpiece with LED light. The
> tool to remove will not grip and is instead stripping the scaler tip. Site:
> Modern Animal Clinic - NOPACity: San FranciscoCity: CAModel: DentalAire - https://www.ebiotrack.com/workorder.php?wo=69354
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: jessica.carter@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312035Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Notes: We
> cannot remove the scaler tip from the Am
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: jessica.carter@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312035Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Notes: We
> cannot remove the scaler tip from the Am
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: jessica.carter@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312035Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Notes: We
> cannot remove the scaler tip from the Am
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: jessica.carter@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312035Location: Modern Animal Clinic - NOPAAddress: 401 Divisadero St San Franscisco, CA 94117Device: Problem Description: Notes: We
> cannot remove the scaler tip from the Am
📧
Email:Re: EMSAR Request for service at Modern Animal Clinic - NOPA (Email to schedule service)
Completed Nov 3, 2025
From: jessica.carter@modernanimal.com
To: michael.burris@emsar.com
Good morning Michael,
My apologies, I was off on Friday and am still catching up from the weekend. Please let me know what other days this week would work for you. For your other questions:
Onsite Access Requirements
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? No
Are there any additional requirements to access the equipment itself (
📧
Email: EMSAR Request for service at Modern Animal Clinic - NOPA (Email to schedule service)
Completed Oct 31, 2025
To: jessica.carter@modernanimal.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Modern Animal Clinic - NOPA (Email to schedule service)
Body:
Hi Jessica Carter,
I hope you’re doing well. I’m reaching out to schedule a service appointment for cannot remove the scaler tip from the Amdent Handpiece.
Here’s the location information we have on file:
Location:
Modern Animal Clinic - NOPA
401 Divisadero St
San Franscisco, CA 94117
Contact:
Jes
Mar 2, 2026 2:36pm
@Angel Rios @Nicholas Willick
Hi Team, this was completed by another service provider.
Please note that and close out with any necessary parts and labor.