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WO-01312042 ↗ ServiceMax

Oak Street Health • Misc. Inspection • P5

📍 Oak Street Health - Avondale, OH — 3540 Reading Road, Cincinnati OH, 45229

Oct 30, 2025 → Nov 7, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 6, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 7, 2025
6 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 8, 2025
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Oct 30, 2025 Completed: Nov 8, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 5
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 5
Oct 30 → Oct 30 Assigned ▶ Running 0 0 / 5
Oct 30 → Nov 7 Scheduled ▶ Running 6 6 / 5
Nov 7 → Nov 8 Tech On Site ▶ Running 0 6 / 5
Dispatch 0.0d
Coordinators 7.3d
Field Work 1.0d
Billing 15.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Field Work
1.0 days
Billing
15.1 days
Over SLA
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Nov 8, 2025 (1 days late)
📅
7.0 days Total Age
⏱️
12.5d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
16.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539400
Centrifuge Follow Up
Closed
Miscellaneous Equipment Inspection Two expired Centrifuge at our center that needs to be serviced. https://www.ebiotrack.com/inspection.php?iid=30872
Priority
Standard
Origin
Email
Reason
New Case
Contact
Khaliek Tribble
Owner
Sherry Reich
Created
Oct 29, 2025
Work Orders from this Case (1)
WO-01312042 (current) Invoiced
Misc. Inspection • Jordan Moceri
Created: Oct 30, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 12.5 days stuck in "Ready to Bill"
⏱️
Total Delay 16.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.5d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 CRamen spoke with Khaliek and scheduled for Friday 11/7/2025 with tech arrival between 8-10am. 

🔧 Work Performed
performed misc inspection - 2 items
🔍 Technician Findings
misc. Inspection
⚠️ Problem Description
Miscellaneous Equipment Inspection Two expired Centrifuge at our center that needs to be serviced. This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. https://www.ebiotrack.com/inspection.php?iid=30872

Timeline

📞
Case Linked Oct 29, 4:44 PM
Case Number: 00539400
Subject: Centrifuge Follow Up
Status: Closed
📋
▶
2 Work Order Created Oct 30, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Oct 30, 3:45 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
🗓️
▶
2 Status: Scheduled Oct 30, 3:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-07T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Nov 3, 2:58 PM
Scheduled For: 2025-11-07T14:00:00.000+0000, 2025-11-07T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jordan Moceri Nov 7, 9:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
🔩
▶
2 5x Parts Added Nov 7, 11:21 PM
5x Parts Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14h 3m, 0m
⏳ 1.1 business days
📄
Status: Ready to Bill by Diane Patton Nov 10, 3:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
🚨 13.0 business days
📨
Status: Invoice Pending by Diane Patton Dec 1, 1:49 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20d 22h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 19h

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00539400
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Nov 7, 8:00 AM
Created
Oct 30, 9:31 AM
Invoice #
SM-247862

Work Details (5)

Name Type Status Qty Amount Date
WL-03000968 Parts Open 2 $116.78 Nov 7, 11:21 PM
WL-03000969 Parts Open 8 $16.96 Nov 7, 11:21 PM
WL-03000970 Labor Open 2.3 $306.43 Nov 7, 11:21 PM
WL-03000971 Labor Open 1.2 $153.21 Nov 7, 11:21 PM
WL-03000972 Travel Open 122 - Nov 7, 11:21 PM

Details