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WO-01312050 ↗ ServiceMax

HUSTEAD EMS • Preventive Maintenance • PSM

📍 Hustead EMS — 6215 Springfield Xenia Rd, Springfield OH, 45502

Oct 30, 2025 → Nov 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (8 biz days late)
Active: 10 biz days
🕐 Clock stopped: Invoiced (Nov 14, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 14, 2025
9 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 30, 2025 Invoiced: Nov 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0
Oct 30 → Oct 31 Assigned ▶ Running 1 1
Oct 31 → Nov 14 Scheduled ▶ Running 9 10
Dispatch 0.0d
Coordinators 12.1d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.1 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Oct 30, 2025 Due: Nov 26, 2025 Completed: Nov 14, 2025 (12 days early)
📅
10.8 days Total Age
⏱️
10.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539477
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 5 pcs https://www.ebiotrack.com/inspection.php?iid=30868 CUSTOMER HAS REPAIR WO-01311504 IN AWAITING PARTS. NOTE BOTH WOs TO SCHEDULE TOGETHER**
Priority
Standard
Origin
Email
Reason
New Case
Contact
Heather Kaufman, Chief
Owner
Jessica Sells
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312050 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Oct 30, 2025 • Closed: Nov 14, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 10.0 days stuck in "Scheduled"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/2025 CRamen spoke with Loretta (new Chief) and scheduled for Friday 11/14/2025 with tech arrival between 8-10am. Lorettas contact #937-352-2500


10/31/2025 CRamen left a message for Heather to return call to schedule. 


10/30/2025 CRamen assigned to Dustin (6hr RT 4hrs Labor). SRoberts busy with BlueGrass. Logged email requesting Wednesday 11/12/2025 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 071141188 - Asset ID: 13208665 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 080340214 - Asset ID: 13208667 Stryker Medical - 6500 PowerPro Serial #: 080440971 - Asset ID: 13208668 Stryker Medical - 6506 PowerPro Serial #: 180640769 - Asset ID: 13208666 Stryker Medical - 6390 Power-LOAD Serial #: 2018012400156 - Asset ID: 13208664
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 5 pcs https://www.ebiotrack.com/inspection.php?iid=30868 CUSTOMER HAS REPAIR WO-01311504 IN AWAITING PARTS. NOTE BOTH WOs TO SCHEDULE TOGETHER**

Timeline

📞
Case Linked Oct 30, 1:00 AM
Case Number: 00539477
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 30, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 30, 6:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 52m
🗓️
▶
2 Status: Scheduled Oct 31, 11:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-14T15:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Dustin Antolin Nov 14, 2:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 4h
⏱️
▶
2 10x Labor Added Nov 14, 6:18 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 3h 26m
⏳ 2.7 business days
📄
▶
3 Status: Ready to Bill Nov 18, 6:24 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 1.7 business days
🧾
Invoice Created Nov 19, 9:14 PM
Invoice Number: SM-246914

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business hours
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00539477
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Nov 14, 10:00 AM
Created
Oct 30, 9:56 AM
Invoice #
SM-246914

Work Details (10)

Name Type Status Qty Amount Date
WL-03008173 Labor Open 0.5 $0.00 Nov 14, 6:18 PM
WL-03008174 Labor Open 0.25 $0.00 Nov 14, 6:18 PM
WL-03008175 Labor Open 0.58333333333333 $0.00 Nov 14, 6:18 PM
WL-03008176 Labor Open 0.25 $0.00 Nov 14, 6:18 PM
WL-03008177 Labor Open 3 $0.00 Nov 14, 6:18 PM
WL-03008178 Travel Open 180 $0.00 Nov 14, 6:18 PM
WL-03008179 Labor Open 0.75 $0.00 Nov 14, 6:18 PM
WL-03008180 Parts Open 1 $283.50 Nov 14, 6:18 PM
WL-03008181 Parts Open 2 $23.36 Nov 14, 6:18 PM
WL-03008182 Parts Open 1 $21.29 Nov 14, 6:18 PM

Details