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WO-01312073 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Baxter Healthcare Corp — 21075H Alexander Ct, Hayward CA, 94545

Oct 30, 2025 → Oct 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 3, 2025
✓ SLA Met (1 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 30, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0
Oct 30 → Oct 30 Assigned ▶ Running 0 0
Oct 30 → Oct 31 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.2d
Field Work 1.0d
Billing 6.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
1.0 days
Over SLA
Billing
6.4 days
Over SLA
Created: Oct 30, 2025 Due: Nov 3, 2025 Completed: Oct 31, 2025 (3 days early)
📅
1.1 days Total Age
⏱️
6.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539495
waiting on prod to be built - 6008180064
Closed
28U SYS-LC-1260-E Repair Detector will not communicate via LAN Material ID: G1365D Serial Number: DEAAZ01931
Priority
High
Origin
Web
Reason
New Case
Contact
Sherita Black
Owner
Leona Coonrod
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312073 (current) Invoiced
Repair • Larry Alberty
Created: Oct 30, 2025 • Closed: Oct 30, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 6.4 days stuck in "Ready to Bill"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Please assign to Larry Alberty

ARP to site is 15 miles. Zone 1

🔧 Work Performed
Completed LC Repair.
⚠️ Problem Description
28U SYS-LC-1260-E Repair Detector will not communicate via LAN Material ID: G1365D Serial Number: DEAAZ01931
📄 Description
Agilent - G1365D - 1260 Multiple Wavelength Detector VL
📞 Call Description
NOV 2025 LC REPAIR

Timeline

📞
Case Linked Oct 30, 8:16 AM
Case Number: 00539495
Subject: waiting on prod to be built - 6008180064
Status: Closed
📋
▶
3 Work Order Created Oct 30, 11:05 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
👷
Technician Assigned by Michael Burris Oct 30, 12:15 PM
Technician: Larry Alberty
🔧
Status: Tech On Site by Larry Alberty Oct 30, 12:24 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 17m
🚗
▶
3 3x Travel Added Oct 30, 8:25 PM
3x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 8h 6m
🏁
Status: Closed by Larry Alberty Oct 30, 8:39 PM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 4:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 4m
⚠️ 6.9 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 10, 4:38 PM
Invoice Number: SM-246148

Bottlenecks

Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

📞
Case 00539495
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Larry Alberty
Scheduled
N/A
Created
Oct 30, 11:05 AM
Invoice #
SM-246148

Work Details (6)

Name Type Status Qty Amount Date
WL-02990703 Travel Open 20 $180.00 Oct 30, 8:25 PM
WL-02990704 Travel Open 20 $0.00 Oct 30, 8:25 PM
WL-02990705 Parts Open 1 $0.00 Oct 30, 8:25 PM
WL-02990712 Labor Open 1 $114.00 Oct 30, 8:29 PM
WL-02990713 Labor Open 1 $0.00 Oct 30, 8:29 PM
WL-02990714 Labor Open 1 $0.00 Oct 30, 8:29 PM

Details