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WO-01312082 ↗ ServiceMax

MIDMARK • Repair • P4

📍 HCA Florida Woodmont Hospital — 7171 N University Dr Suite 200, Tamarac FL, 33321-2902

Oct 30, 2025 → Jan 20, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 5, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 47 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
⏸47d
⏸ Clock Paused
Status: Awaiting Parts
Nov 4 → Jan 15, 2026
47 business days (not counted)
▶ Clock Running
Status: Completed
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech Off Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
Created: Oct 30, 2025 Completed: Jan 20, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 4
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 4
Oct 30 → Oct 30 Assigned ▶ Running 0 0 / 4
Oct 30 → Nov 3 Scheduled ▶ Running 2 2 / 4
Nov 3 → Nov 4 Tech On Site ▶ Running 1 3 / 4
Nov 4 → Jan 15 Awaiting Parts ⏸ Paused 47 —
Jan 15 → Jan 15 Completed ▶ Running 0 3 / 4
Jan 15 → Jan 16 Tech Off Site ▶ Running 1 4 / 4
Jan 16 → Jan 20 Scheduled ▶ Running 1 5 / 4
Dispatch 0.0d
Material Management 47.2d
Coordinators 5.1d
Field Work 3.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
47.2 days
Over SLA
Coordinators
5.1 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
0.0 days
Created: Oct 30, 2025 Due: Jan 16, 2026 Completed: Jan 20, 2026 (3 days late)
📅
53.0 days Total Age
⏱️
47.2d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
48.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539498
Midmark Service Request Dispatch Authorization - WO-00121954
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD-Patient LH arm not working ADDITIONAL NOTES Ring doorbell upon arrival. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jim Feo
Owner
Kimberly Hardison
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312082 (current) Invoiced
Repair • Elkin Barahona
Created: Oct 30, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 47.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 48.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Awaiting Parts
47.2d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 EBar.

Midmark reaching out to close the WO. Customer complete the Repairment by itself. Parts holders have to be update in order to close the WO.

1/14/26 EBar.

I was not able to close this WO. Parts submitted to the customer are not clear. It needs to be removed from the WO.

1/13/26 AJinerson - Sent chatter to FSE regarding email from Midmark requesting to close this WO and invoice Midmark for services performed. Email logged if needed.


11/03/25. EBar.

Both arms have missing washers and nuts.

045-0001-129 Spherical Washer 2

041-0026-03 Nut            2


Midmark will ship the parts once the customer issues a purchase order. In the meantime, this work order must remain on hold pending the arrival of the parts.


10/30/25 AJinerson - Received call from Jim confirming tech visit for Monday, 11/3 with eta between 9AM-11AM. 

POC on site: Rosie Gifford 

direct number: 954-724-6454

Tech can call Jim at 305-310-9078 as well if needed as well. 

No further arrival instructions. 


10/30/25 AJinerson - Sent email to POC Jim offering tech visit on Mon. 11/3 with eta between 9AM-11AM.


10/30/25 AJinerson - Called POC Jim and left VM regarding scheduling. 


10/30/2025jsells

updated wo attached new sr

10/30 KHardison, Left a vm regarding WO. Advised that a coordinator will call for scheduling

🔧 Work Performed
11/03/25. EBar. Both arms have missing washers and nuts. 045-0001-129 Spherical Washer 2 041-0026-03 Nut 2
🔍 Technician Findings
11/03/25. EBar. Exam table series 647 found with two rest arm locked. Model 647 S/N V2675443
⚠️ Problem Description
REVISED - DO NOT DUPLICATE - Corrected POC Name*********Ring doorbell upon arrival. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD-Patient LH arm not working ADDITIONAL NOTES Ring doorbell upon arrival. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Oct 30, 8:30 AM
Case Number: 00539498
Subject: Midmark Service Request Dispatch Authorization - WO-00121954
Status: Closed
📋
▶
2 Work Order Created Oct 30, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 30, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 22m
🗓️
▶
2 Status: Scheduled Oct 30, 2:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-03T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Elkin Barahona Nov 3, 8:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 18h
⏱️
2x Labor Added Nov 3, 8:52 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 15
⏱️
3x Labor Added Nov 3, 9:11 AM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 17
📦
▶
2 Parts Requested Nov 4, 7:02 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 23h 3m
🚨 47.0 business days
✔️
Status: Completed by Elkin Barahona Jan 14, 8:37 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 71d 13h
🚗
Status: Tech Off Site by Elkin Barahona Jan 14, 8:44 PM
From: Completed
To: Tech Off Site
Duration in Previous: 6m
⏳ 1.4 business days
📅
▶
2 Dispatch Scheduled Jan 15, 9:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Mark Franks
From: Tech Off Site
To: Scheduled
Duration in Previous: 1d 0h
⏳ 2.3 business days
🔩
2x Parts Added Jan 20, 10:58 AM
Type: Parts, Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 20, 12:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Elkin Barahona
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Jan 23, 11:28 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Jan 26, 9:47 AM
Invoice Number: SM-252083

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 47.2 business days (threshold: 3.0 business days)
Exceeded by 44.2 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00539498
Closed
📦
Parts Order 00084687
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Elkin Barahona
Scheduled
Jan 16, 9:00 AM
Created
Oct 30, 11:30 AM
Invoice #
SM-252083

Work Details (7)

Name Type Status Qty Amount Date
WL-02993636 Labor Open 0.5 $0.00 Nov 3, 8:52 AM
WL-02993638 Travel Open 15 $110.00 Nov 3, 8:52 AM
WL-02993676 Labor Open 1 $110.00 Nov 3, 9:11 AM
WL-02993677 Labor Open 0.75 $0.00 Nov 3, 9:11 AM
WL-02993678 Travel Open 17 $0.00 Nov 3, 9:11 AM
WL-03071493 Parts Open 1 $0.00 Jan 20, 10:58 AM
WL-03071494 Expenses Open 1 $0.00 Jan 20, 10:58 AM

Details