Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312085 ↗ ServiceMax

NORTHTOWNS CARDIOLOGY • Inspection • PSM

📍 NORTHTOWNS CARDIOLOGY — 190 MAPLE ROAD, WILLIAMSVILLE NY, 14221

Oct 30, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (28 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 4, 2025
3 business days (counted)
Running total: 3 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Nov 4 → Dec 15, 2025
26 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 30 of ? biz days used
Created: Oct 30, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0
Oct 30 → Nov 4 Assigned ▶ Running 3 3
Nov 4 → Dec 15 Scheduled ▶ Running 26 29
Dec 15 → Dec 15 Reschedule ▶ Running 0 29
Dec 15 → Dec 16 Scheduled ▶ Running 1 30
Dec 16 → Dec 16 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 33.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.0 days
Over SLA
Field Work
1.0 days
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
31.2 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
30.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539502
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service 58 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10286
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vanessa Lucinski
Owner
Kimberly Hardison
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312085 (current) Invoiced
Inspection • Erwin Forster
Created: Oct 30, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/4 KSmith -- Scheduled for 12/16 with Andy

11/3 KSmith -- Followed up with Andy to see if we are okay to schedule the inspection for 12/16

10/30 KSmith -- Andy reached out with questions about the inspection. Provided equipment list and am awaiting response

Andy Archer <aarcher@northtownscardiology.com>

10/30 KSmith -- Sent email to schedule for 12/16

🔧 Work Performed
Inspected 57 items
🔍 Technician Findings
Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service 58 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10286

Timeline

📞
Case Linked Oct 30, 8:39 AM
Case Number: 00539502
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 30, 11:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 30, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 17m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Nov 4, 11:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-16T14:00:00.000+0000
🚨 27.0 business days
🔄
▶
2 Status: Reschedule Dec 15, 8:52 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-16T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Erwin Forster Dec 16, 12:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
✔️
Status: Completed by Erwin Forster Dec 16, 5:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 36m
⏱️
▶
3 3x Labor Added Dec 16, 8:41 PM
3x Labor Added → 3x Travel Added → Status: Closed
🚗
3x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 24, 94, 1
🏁
Status: Closed by Erwin Forster
From: Completed
To: Closed
Duration in Previous: 3h 15m
⏳ 3.4 business days
📄
Status: Ready to Bill by Diane Patton Dec 19, 12:06 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 15h, 0m
⏳ 1.0 business days
🧾
Invoice Created Dec 21, 1:52 PM
Invoice Number: SM-249610

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00539502
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Dec 16, 1:00 PM
Created
Oct 30, 11:40 AM
Invoice #
SM-249610

Work Details (6)

Name Type Status Qty Amount Date
WL-03040016 Labor Open 0.75 $0.00 Dec 16, 8:41 PM
WL-03040017 Labor Open 4.75 $1,000.00 Dec 16, 8:41 PM
WL-03040018 Labor Open 1.5 $90.00 Dec 16, 8:41 PM
WL-03040023 Travel Open 24 - Dec 16, 8:44 PM
WL-03040024 Travel Open 94 - Dec 16, 8:44 PM
WL-03040025 Expenses Open 1 $0.00 Dec 16, 8:44 PM

Details