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WO-01312100 ↗ ServiceMax

AUBURN SENIOR SERVICES • Depot - Syracuse • PSM

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Oct 30, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (6 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 11, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Nov 11 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 8.0d
Field Work 50.0d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Field Work
50.0 days
Over SLA
Billing
0.5 days
Created: Oct 30, 2025 Due: Dec 1, 2025 Completed: Jan 30, 2026 (59 days late)
📅
61.0 days Total Age
⏱️
50.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
59.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00535334
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030783 Asset ID: 13107552 Model: Invacare - IRC5LX (A) Notes: UNIT IS CURRENTLY AT SYR DEPOT FOR REPAIR AND IS EVALUATED Needs quote 87,567 hrs - needs filters replaced - knob replaced - Repaired/cleaned/pm'd 1x- hr labor 1x- FIL1520 2x- FIL2034 1x- MIS3719 - knob
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Sherry Reich
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01312100 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Oct 30, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 50.0 days stuck in "Completed"
⏱️
Total Delay 59.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Completed
50.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
WO Correction Needed
0.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27 TD- REPAIRED. DELIVERING BACK TO SITE TODAY. no EBT w/o.

🔧 Work Performed
Repair completed - pm completed
🔍 Technician Findings
Needs quote 87,567 hrs - needs filters replaced - knob replaced - Repaired/cleaned/pm'd 1x- hr labor 1x- FIL1520 2x- FIL2034 1x- MIS3719 - knob
⚠️ Problem Description
Q-00030783 Asset ID: 13107552 Model: Invacare - IRC5LX (A) Notes: UNIT IS CURRENTLY AT SYR DEPOT FOR REPAIR AND IS EVALUATED Needs quote 87,567 hrs - needs filters replaced - knob replaced - Repaired/cleaned/pm'd 1x- hr labor 1x- FIL1520 2x- FIL2034 1x- MIS3719 - knob

Timeline

📞
Case Linked Oct 14, 11:06 AM
Case Number: 00535334
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
🚨 13.0 business days
📋
▶
3 Work Order Created Oct 30, 12:14 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician: Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From: Entered
To: Assigned
Duration in Previous: 2m
⚠️ 8.0 business days
✔️
Status: Completed by Ryan Schwochow Nov 11, 9:00 AM
From: Assigned
To: Completed
Duration in Previous: 11d 21h
🚨 50.0 business days
🔩
▶
2 3x Parts Added Jan 27, 12:39 PM
3x Parts Added → Status: Closed
🏁
Status: Closed by Taylor Duda
From: Completed
To: Closed
Duration in Previous: 77d 3h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 30, 9:17 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 20h
⏱️
▶
4 Labor Added Jan 30, 1:36 PM
Labor Added → Status: Closed → Status: Completed → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 19m
✔️
Status: Completed by Ryan Schwochow
From: Closed
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Jan 30, 6:00 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4h 19m, 0m
⏳ 1.7 business days
🧾
Invoice Created Feb 2, 8:24 AM
Invoice Number: SM-252726

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Completed
Duration: 50.0 business days (threshold: 1.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00535334
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Oct 30, 12:14 PM
Invoice #
SM-252726

Work Details (4)

Name Type Status Qty Amount Date
WL-03079884 Parts Open 1 $5.06 Jan 27, 12:39 PM
WL-03079885 Parts Open 2 $5.00 Jan 27, 12:39 PM
WL-03079886 Parts Open 1 $4.50 Jan 27, 12:39 PM
WL-03085188 Labor Open 1 $149.00 Jan 30, 1:36 PM

Details