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WO-01312119 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHESAPEAKE GENERAL HOSPITAL — 736 BATTLEFIELD BLVD N, CHESAPEAKE VA, 23320

Oct 30, 2025 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (72 biz days early)
Active: 21 biz days
Paused: 27 biz days
🕐 Clock stopped: Invoiced (Jan 13, 2026)
18d
▶ Clock Running
Status: Created
Oct 30 → Nov 26, 2025
18 business days (counted)
Running total: 18 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Nov 26 → Jan 8, 2026
27 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 12, 2026
2 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Completed
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Closed
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Oct 30, 2025 Invoiced: Jan 13, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Nov 26 Created ▶ Running 18 18
Nov 26 → Jan 8 Ready for Release ⏸ Paused 27 —
Jan 8 → Jan 12 Scheduled ▶ Running 2 20
Jan 12 → Jan 12 Tech On Site ▶ Running 0 20
Jan 12 → Jan 12 Completed ▶ Running 0 20
Jan 12 → Jan 12 Tech Off Site ▶ Running 0 20
Jan 12 → Jan 13 Closed ▶ Running 1 21
Jan 13 → Jan 13 Incomplete ▶ Running 0 21
Dispatch 18.8d
Holding 28.0d (excluded)
Coordinators 3.0d
Field Work 0.3d
Incomplete 0.0d (excluded)
Billing 14.9d
✓ SLA Met
Dispatch
18.8 days
Over SLA
Holding (excluded from total)
28.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
0.0 days
Billing
14.9 days
Over SLA
Created: Oct 30, 2025 Due: Apr 27, 2026 Completed: Jan 13, 2026 (104 days early)
📅
48.8 days Total Age
⏱️
28.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
32.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539568
GE FMI 32097 - Chesapeake
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Paul Barr
Owner
Shelby Robinson
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312119 (current) Invoiced
FCO • Allan Klus
Created: Oct 30, 2025 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Release"
⏱️
Total Delay 32.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
18.8d / 0.5d SLA
Ready for Release
28.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
4.7d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
14.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/08/2025 RFosbury - Called 757-312-3165 ext 3, talked to Paul Barr and confirmed FSE onsite Jan 12th.

11/26/2025 MHamersley - called 757-312-3165 ext 3, phone just rings, no answer; sent email: paul.barr@chesapeakeregional.com


Giraffe OmniBed Carestation TAB24430029SA

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 30, 10:15 AM
Case Number: 00539568
Subject: GE FMI 32097 - Chesapeake
Status: Closed
📋
Work Order Created Oct 30, 1:40 PM
Work Order: WO-01312119
Type: FCO
Priority: PC
🚨 19.0 business days
✅
Status: Ready for Release by Mary Hamersley Nov 26, 11:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 26d 22h
🚨 28.0 business days
👷
▶
3 Technician Assigned Jan 8, 9:24 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 42d 22h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T00:00:00.000+0000, 2026-01-12T05:00:00.000+0000, 2026-01-12T18:00:00.000+0000
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Jan 12, 11:06 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 12, 11:34 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 29m
🚗
Status: Tech Off Site by Allan Klus Jan 12, 11:43 AM
From: Completed
To: Tech Off Site
Duration in Previous: 7m
🏁
Status: Closed by Allan Klus Jan 12, 1:34 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 50m
⚠️
Status: Incomplete by Douglas Pearce Jan 13, 10:10 AM
From: Closed
To: Incomplete
Duration in Previous: 20h 36m
🚗
▶
2 Travel Added Jan 13, 10:18 AM
Travel Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Incomplete
To: Closed
Duration in Previous: 8m
⏳ 3.0 business days
⏱️
Labor Added Jan 15, 1:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 3h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 20, 3:56 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 4:14 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 26, 3:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 1h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Entered
Duration: 18.8 business days (threshold: 4.0 business hours)
Exceeded by 18.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

📞
Case 00539568
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Jan 12, 1:00 PM
Created
Oct 30, 1:40 PM
Invoice #
SM-252987

Work Details (4)

Name Type Status Qty Amount Date
WL-03061530 Labor Open 1 $100.00 Jan 12, 11:07 AM
WL-03061569 Labor Open 0.75 $100.00 Jan 12, 11:34 AM
WL-03062950 Travel Open 12 $0.00 Jan 13, 10:18 AM
WL-03066335 Labor Open 0.016666666666667 $38.00 Jan 15, 1:23 PM

Details