Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312123 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 30, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (275 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Entered
Nov 3 → Nov 6, 2025
3 business days (counted)
Running total: 5 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 14, 2025
5 business days (counted)
Running total: 10 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 20, 2025
4 business days (counted)
Running total: 14 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Nov 3 Scheduled ▶ Running 2 2
Nov 3 → Nov 6 Entered ▶ Running 3 5
Nov 6 → Nov 14 Ready for Scheduling ▶ Running 5 10
Nov 14 → Nov 20 Scheduled ▶ Running 4 14
Dispatch 4.1d
Coordinators 12.6d
Field Work 0.0d
✓ SLA Met
Dispatch
4.1 days
Over SLA
Coordinators
12.6 days
Over SLA
Field Work
0.0 days
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Nov 20, 2025 (406 days early)
📅
14.8 days Total Age
⏱️
5.7d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539699
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312123 (current) Invoiced
FCO • Bryan Rodriguez
Created: Oct 30, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 5.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.1d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
WO was used for parts
🔧 Work Performed
N/A
🔍 Technician Findings
n/a
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 30, 1:28 PM
Case Number: 00539699
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 30, 1:46 PM
Work Order: WO-01312123
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 30, 2:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-30T05:00:00.000+0000, 2025-10-30T00:00:00.000+0000, 2025-10-30T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1h 8m
⏳ 3.0 business days
🆕
Status: Entered by Fady Messak Nov 3, 8:46 AM
From: Scheduled
To: Entered
Duration in Previous: 3d 18h
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Nov 6, 1:00 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 4h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Nov 14, 5:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-14T06:00:00.000+0000, 2025-11-14T00:00:00.000+0000, 2025-11-14T15:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 4h
⏳ 4.8 business days
⏱️
▶
3 Labor Added Nov 20, 4:34 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled
To: Completed
Duration in Previous: 5d 23h
🏁
Status: Closed by Bryan Rodriguez
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Nov 21, 9:11 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 16h 35m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:39 PM
Invoice Number: SM-247324

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00539699
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Nov 14, 10:00 AM
Created
Oct 30, 1:46 PM
Invoice #
SM-247324

Work Details (1)

Name Type Status Qty Amount Date
WL-03015169 Labor Open 0.25 $0.00 Nov 20, 4:34 PM

Details