Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312127 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 30, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (283 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 9, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 9, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Nov 9 Scheduled ▶ Running 6 6
Dispatch 0.3d
Coordinators 6.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.3 days
Coordinators
6.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Nov 9, 2025 (417 days early)
📅
6.8 days Total Age
⏱️
6.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539700
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312127 (current) Invoiced
FCO • Davon Cox
Created: Oct 30, 2025 • Closed: Nov 9, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 6.5 days stuck in "Scheduled"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EV300 machine flow sensor replaced.
🔍 Technician Findings
EV300 machine flow sensor replaced.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 30, 1:31 PM
Case Number: 00539700
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 30, 1:49 PM
Work Order: WO-01312127
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Oct 30, 4:19 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 2h 30m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-03T00:00:00.000+0000, 2025-11-03T06:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-03T14:00:00.000+0000
💵
2x Expenses Added Oct 31, 3:29 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
2x Labor Added Nov 8, 12:47 PM
Type: Labor
Status: Open
Qty: 0.5, 2.5
💵
3x Expenses Added Nov 8, 1:46 PM
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added Nov 8, 2:25 PM
Type: Travel
Status: Open
Qty: 10, 165
⏳ 0.0 business days
🚗
8x Travel Added Nov 9, 4:56 PM
Type: Travel
Status: Open
Qty: 62, 10, 175
💵
Expenses Added Nov 9, 5:04 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Davon Cox Nov 9, 5:12 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 1h, 0m
⏱️
Labor Added Nov 10, 2:05 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 2:11 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 58m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:47 PM
Invoice Number: SM-246588

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00539700
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Nov 3, 9:00 AM
Created
Oct 30, 1:49 PM
Invoice #
SM-246588

Work Details (19)

Name Type Status Qty Amount Date
WL-02991954 Expenses Open 1 $0.00 Oct 31, 3:29 PM
WL-02991955 Expenses Open 1 $0.00 Oct 31, 3:29 PM
WL-03001210 Labor Open 0.5 $155.00 Nov 8, 12:47 PM
WL-03001211 Labor Open 2.5 $237.50 Nov 8, 12:47 PM
WL-03001240 Expenses Open 1 $0.00 Nov 8, 1:46 PM
WL-03001238 Expenses Open 1 $0.00 Nov 8, 1:46 PM
WL-03001239 Expenses Open 1 $0.00 Nov 8, 1:46 PM
WL-03001242 Travel Open 10 $0.00 Nov 8, 2:25 PM
WL-03001241 Travel Open 165 $0.00 Nov 8, 2:25 PM
WL-03001470 Travel Open 62 $0.00 Nov 9, 4:56 PM
WL-03001464 Travel Open 10 $0.00 Nov 9, 4:56 PM
WL-03001465 Travel Open 175 $0.00 Nov 9, 4:56 PM
WL-03001466 Travel Open 62 $0.00 Nov 9, 4:56 PM
WL-03001467 Travel Open 62 $0.00 Nov 9, 4:56 PM
WL-03001468 Travel Open 62 $0.00 Nov 9, 4:56 PM
WL-03001469 Travel Open 62 $0.00 Nov 9, 4:56 PM
WL-03001471 Travel Open 62 $0.00 Nov 9, 4:56 PM
WL-03001493 Expenses Open 1 $0.00 Nov 9, 5:04 PM
WL-03002178 Labor Open 0.016666666666667 $38.00 Nov 10, 2:05 PM

Details