512-872-8464
Use this password to access the kiosk: QYYJR#TW
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
spoke with Crystal, higi is showing no sync, I asked the store to reboot the higi , LED working
🔧Work Performed
Upon arrival, the unit was displaying a Blue Screen error, indicating a critical fault with the system's computer. Following standard troubleshooting procedures, I diagnosed the root cause and concluded that the computer unit required immediate replacement. I successfully installed the new computer, meticulously followed all installation and configuration steps to bring the unit back online, and confirmed its operational status. A final functional check verified the unit was working correctly with no outstanding issues.
🔍Technician Findings
Unit had a blue screen and is not functional.
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be sent Key to Kiosk.
Special Instructions: Please restore network connectivity and confirm full functionality.
**Location does not have a key, order a key and leave in the pharmacy when service is completed**
Use this password to access the kiosk: QYYJR#TW
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄Description
Higi Green Kiosk with a Verizon Cradle Point Installed and Storm Key pad
📞
Call
Completed Nov 5, 2025
PC deploy computer is online and working as expected. Had to advise the tech to make sure he did his final test and verifications.
📋
Outbound to +15128728464
Completed Oct 30, 2025
spoke with Crystal, higi is showing no sync, I asked the store to reboot the higi , LED working