(352) 644-2110
Use this password to access the kiosk: 42%PCT9J
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
spoke with Brittany, the higi is showing no sync, store rebooted and same message on the screen, LED working, no key
10/30/2025jsells
Pharmacy closed for lunch
🔧Work Performed
Checked the bios settings, performed a hard reset and perfomed all kiosk test. Confirmed with Level 2 support that the PC did not need to be replaced. No parts were used.
🔍Technician Findings
Kiosk was online and functioning normally on arrival.
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be sent Key to Kiosk.
**Location does not have a key, order a key and leave in the pharmacy when service is complete*
Special Instructions: Please restore network connectivity and confirm full functionality.
(352) 644-2110
Use this password to access the kiosk: 42%PCT9J
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
📄Description
Higi Station WI-FI
📋
Outbound to +13526442110
Completed Oct 30, 2025
spoke with Brittany, the higi is showing no sync, store rebooted and same message on the screen, LED working, no key