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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312170 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Raritan Valley Veterinary Hosp LLC — 1190 State Route 28, Somerville NJ, 08876

Oct 30, 2025 → Nov 3, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 5, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 4, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Oct 30, 2025 Completed: Nov 4, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 4
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 4
Oct 30 → Oct 30 Assigned ▶ Running 0 0 / 4
Oct 30 → Nov 4 Scheduled ▶ Running 3 3 / 4
Nov 4 → Nov 4 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Coordinators 3.1d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 30, 2025 Due: Nov 5, 2025 Completed: Nov 4, 2025 (1 days early)
📅
3.1 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539643
Midmark Service Request Dispatch Authorization - WO-00122017
Closed
Zone 1 NWD Foot pedal issue. SN:0321S345 Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kim Corra
Owner
Jessica Sells
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312170 (current) Invoiced
Repair • Pete Ramos
Created: Oct 30, 2025 • Closed: Nov 3, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/30 KSmith -- Scheduled for Monday with Kim. 9-11

10/30/2025jsells

spoke with Kim and I gave her the WO# and told her a coordinator will call them to schedule the onsite visit

🔧 Work Performed
Tech reseated the metal plate and spring from the foot pedal. Advised the customer that the metal plate appears weak and this is only a temporary fix. Recommended replacing the foot pedal if the table functions stop working again. Checked all functions — unit is working properly.
🔍 Technician Findings
Tech found the foot pedal not working
⚠️ Problem Description
Zone 1 NWD Foot pedal issue. SN:0321S345 Call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark V-Top Surgery Table - Electric Column - With Heated Top (100-3041-21, 100-3071-21)

Timeline

📞
Case Linked Oct 30, 12:02 PM
Case Number: 00539643
Subject: Midmark Service Request Dispatch Authorization - WO-00122017
Status: Closed
📋
▶
2 Work Order Created Oct 30, 3:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
4 Technician Assigned Oct 30, 3:39 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-03T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Pete Ramos Nov 3, 10:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 8h
🚗
▶
3 3x Travel Added Nov 3, 10:59 PM
3x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Pete Ramos
From: Tech On Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Nov 5, 4:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 11.0 business days
🧾
Invoice Created Nov 20, 4:39 PM
Invoice Number: SM-245675

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539643
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
Nov 3, 9:00 AM
Created
Oct 30, 3:00 PM
Invoice #
SM-245675

Work Details (3)

Name Type Status Qty Amount Date
WL-02995183 Travel Open 31 $110.00 Nov 3, 10:59 PM
WL-02995184 Labor Open 1 $0.00 Nov 3, 10:59 PM
WL-02995185 Labor Open 1 $110.00 Nov 3, 10:59 PM

Details