Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312184 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Animal Medical Clinic Reproductive Services — 8225 Fm 471 S, Castroville TX, 78009-5316

Oct 30, 2025 → Nov 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 5, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Nov 12, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 3, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 3 → Nov 6, 2025
3 business days (not counted)
▶ Clock Running
Status: Entered
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 11, 2025
2 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 5 of 4 biz days used
Created: Oct 30, 2025 Tech Off Site: Nov 12, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 4
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 4
Oct 30 → Oct 31 Assigned ▶ Running 1 1 / 4
Oct 31 → Nov 3 Scheduled ▶ Running 1 2 / 4
Nov 3 → Nov 6 Awaiting Parts ⏸ Paused 3 —
Nov 6 → Nov 6 Entered ▶ Running 0 2 / 4
Nov 6 → Nov 6 Assigned ▶ Running 0 2 / 4
Nov 6 → Nov 11 Scheduled ▶ Running 2 4 / 4
Nov 11 → Nov 12 Tech On Site ▶ Running 1 5 / 4
Dispatch 0.0d
Material Management 3.6d
Coordinators 6.5d
Field Work 0.3d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.6 days
Over SLA
Coordinators
6.5 days
Over SLA
Field Work
0.3 days
Billing
0.5 days
Created: Oct 30, 2025 Due: Nov 11, 2025 Completed: Nov 12, 2025 (on time)
📅
7.8 days Total Age
⏱️
3.6d in Awaiting Parts Longest Stage
🔄
15 transitions Status Changes
⚠️
4.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 3, 2025
Visit 2 Nov 11, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539611
Midmark Service Request Dispatch Authorization - WO-00122016
Closed
Travel Zone 1 PROBLEM SUMMARY NWD unusual sound ADDITIONAL NOTES Wednesday office closes at 12 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! DISPATCH ITEMS Serial # V2525514 Item M11-043 ITEM DESCRIPTION M11 STEAM STERILIZER, ANIMAL HEALTH 115V PCR CODES Problem Cause Resolution UNUSUAL SOUND UM UNDETERMINED DIAGNOSING PRODUCT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kasey Johnson
Owner
Shelby Robinson
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312184 (current) Invoiced
Repair • Anthony Wirth
Created: Oct 30, 2025 • Closed: Nov 11, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 3.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Awaiting Parts
3.6d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
0.4d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/25 CDempsey- contacted Anthony about correction needed.

11/13 NSuarez Missing SRA for date of service 11/3/2025.

11/6 KKelch called Kasey to schedule for 11/11 between 12 and 2 pm. Customer confirmed. 

11/04/2025 SRobinson-

Order No: 736394


Customer PO No: SR1484984


Customer: Animal Med Clinic Reproductive Svcs


Service Request NO: 1484984


Ship To Name: Animal Med Clinic Reproductive Svcs


Ship To Address: 8225 Fm 471 S    


Ship To City/State: Castroville, TX 78009-5316


Waybill (Tracking #): 1ZE444250373389836


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 04-NOV-2025  


LINE NO: 1.1 QTY: 1 ITEM: 002-0790-00 SERIAL #: DESCRIPTION: DOOR MOTOR ASSY KIT, 1RPM,115


10/31 KKelch called Kasey to schedule for 11/3 between 12 and 2 pm. Customer confirmed.

10/30/2025 SRobinson- Called Kasey Johnson, 1(830) 931-9439. She was unavailable got asked to send email. Sent email to castrovilleamc@yahoo.com with WO# and advising a coordinator will be reaching out to schedule.

🔧 Work Performed
Arrived on site and consulted with the customer regarding the unit's operational fault. Diagnostics were initiated based on the reported issue, leading to the identification of an inoperative door motor as the root cause of the malfunction. A replacement door motor was subsequently ordered from Mismark to complete the necessary repair. 11/11 ADiaz: - investigated reported issue: unusual sound - confirmed reported issue: continuous clicking sound when powered on - discovered door motor in a continuous state of trying to engage motor causing sound - replaced door motor - performed multpile test cycles to confirm proper functionality. All tests passed - equipment restored to proper working condition - debriefed POC of findings and work performed.
🔍 Technician Findings
Unit is making strange noise 11/11 ADiaz: Confirmed reported issue. Strange sound associated with faulty door motor
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY NWD unusual sound ADDITIONAL NOTES Wednesday office closes at 12 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! DISPATCH ITEMS Serial # V2525514 Item M11-043 ITEM DESCRIPTION M11 STEAM STERILIZER, ANIMAL HEALTH 115V PCR CODES Problem Cause Resolution UNUSUAL SOUND UM UNDETERMINED DIAGNOSING PRODUCT
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 30, 11:29 AM
Case Number: 00539611
Subject: Midmark Service Request Dispatch Authorization - WO-00122016
Status: Closed
📋
Work Order Created Oct 30, 3:36 PM
Work Order: WO-01312184
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Oct 30, 3:46 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Oct 30, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
🗓️
▶
2 Status: Scheduled Oct 31, 10:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-03T18:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Nov 3, 2:05 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00084648
Status: Closed
📦
Status: Awaiting Parts by Anthony Wirth
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3d 4h
⏳ 4.0 business days
🆕
▶
4 Status: Entered Nov 6, 11:36 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTAMGQA5, Arturo Diaz
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-11T18:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Nov 11, 12:48 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Arturo Diaz
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
🚗
Status: Tech Off Site by Arturo Diaz Nov 11, 8:54 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 1m
⏱️
▶
3 2x Labor Added Nov 11, 8:59 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 13, 3:37 PM
Technician Assigned → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Nancy Suarez
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 18h
🏁
Status: Closed by Anthony Wirth Nov 13, 7:15 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 34m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Nov 17, 1:27 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Nancy Suarez Nov 17, 1:32 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246789

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 4.9 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539611
Closed
📦
Parts Order 00084648
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wirth
Scheduled
Nov 11, 1:00 PM
Created
Oct 30, 3:36 PM
Invoice #
SM-246789

Work Details (10)

Name Type Status Qty Amount Date
WL-02994084 Labor Open 0.5 $0.00 Nov 3, 2:05 PM
WL-02994085 Labor Open 1 $110.00 Nov 3, 2:05 PM
WL-02994086 Labor Open 0.5 $0.00 Nov 3, 2:05 PM
WL-02994087 Travel Open 22 $110.00 Nov 3, 2:05 PM
WL-02994088 Travel Open 14 $0.00 Nov 3, 2:05 PM
WL-03003281 Labor Open 4 $0.00 Nov 11, 12:48 PM
WL-03003282 Travel Open 200 $110.00 Nov 11, 12:48 PM
WL-03003283 Travel Open 200 $0.00 Nov 11, 12:48 PM
WL-03004096 Labor Open 2.5 $275.00 Nov 11, 8:59 PM
WL-03004097 Labor Open 4 $0.00 Nov 11, 8:59 PM

Details