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WO-01312193 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • PC

📍 Newburgh Planned Parenthood — 136 LAKE STREET, NEWBURGH NY, 12550

Oct 30, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 10, 2025
✗ SLA Missed (4 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 17, 2025
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0
Oct 30 → Nov 3 Ready for Scheduling ▶ Running 2 2
Nov 3 → Nov 3 Assigned ▶ Running 0 2
Nov 3 → Nov 17 Scheduled ▶ Running 9 11
Nov 17 → Nov 17 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.2d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.2 days
Over SLA
Field Work
0.5 days
Created: Oct 30, 2025 Due: Nov 10, 2025 Completed: Nov 17, 2025 (6 days late)
📅
11.5 days Total Age
⏱️
9.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539685
Inspection of new Ultrasound machines
Closed
New Miscellaneous Equipment Inspection Our Newburgh location is due to receive two new ultrasound machines on Monday, 11/3. I would like to set up inspections for these as soon as possible to get them in service. Please advise of your availability. Back up contacts Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org Sarah Clark 518.246.5917 Sarah.Clark@ppgreaterny.org https://www.ebiotrack.com/omnicor/inspection.php?iid=10290
Priority
Standard
Origin
Email
Reason
New Case
Contact
Madeline Abrahante
Owner
Sherry Reich
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312193 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Oct 30, 2025 • Closed: Nov 17, 2025
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 9.3 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/3 KSmith -- Scheduled for 11/17 with Madeline. 12pm-2pm

11/3 KSmith -- Madeline requested early AM, advised the timeslot that date is afternoon. Provided additional dates for Madeline to let us know which date works best

11/3 KSmith -- Sent email to schedule for 11/17. FSEs are booked with inspections and PTO. Shawn is aware SLA will be missed

🔧 Work Performed
Completed misc inspection on new equipment. All work documented in ebiotrack S.O #: 1288-119010-10290-OMNI
🔍 Technician Findings
Completed misc inspection. All work documented in ebiotrack S.O #: 1288-119010-10290-OMNI
⚠️ Problem Description
New Miscellaneous Equipment Inspection Our Newburgh location is due to receive two new ultrasound machines on Monday, 11/3. I would like to set up inspections for these as soon as possible to get them in service. Please advise of your availability. Back up contacts Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org Sarah Clark 518.246.5917 Sarah.Clark@ppgreaterny.org https://www.ebiotrack.com/omnicor/inspection.php?iid=10290

Timeline

📞
Case Linked Oct 30, 1:00 PM
Case Number: 00539685
Subject: Inspection of new Ultrasound machines
Status: Closed
📋
2 Work Order Created Oct 30, 4:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Nov 3, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 21h
🗓️
2 Status: Scheduled Nov 3, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-17T18:30:00.000+0000
⚠️ 10.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Nov 17, 1:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 21h
⏱️
3 5x Labor Added Nov 17, 5:34 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 4h 16m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 2m
3.8 business days
📄
Status: Ready to Bill by Diane Patton Nov 20, 9:11 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 15h, 0m
2.0 business days
🧾
Invoice Created Nov 23, 10:26 AM
Invoice Number: SM-247024

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00539685
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Nov 17, 1:30 PM
Created
Oct 30, 4:16 PM
Invoice #
SM-247024

Work Details (5)

Name Type Status Qty Amount Date
WL-03010315 Labor Open 2 $298.00 Nov 17, 5:34 PM
WL-03010316 Labor Open 0.75 $111.75 Nov 17, 5:34 PM
WL-03010317 Labor Open 1.5 $0.00 Nov 17, 5:34 PM
WL-03010318 Travel Open 73 - Nov 17, 5:34 PM
WL-03010319 Travel Open 64 - Nov 17, 5:34 PM

Details