Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Community Health Alliance — 3915 Neil Rd, RENO NV, 89502
Oct 30, 2025 → Nov 11, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 30 → Oct 30 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 30 → Oct 30 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Oct 30 → Nov 7 | Assigned | ▶ Running | 6 | 6 / 4 |
| Nov 7 → Nov 11 | Scheduled | ▶ Running | 1 | 7 / 4 |
| Nov 11 → Nov 11 | Tech On Site | ▶ Running | 0 | 7 / 4 |
11/07/2025 LHill-Called (775) 224-8625 for Ana Biselli. She confirmed contact & equipment. Scheduled for 11/11 with tech arrival between 10-12. send an email with this date so she can put on her calendar.
Name of person you are speaking with: Ana Biselli
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) N/A
Have the shipped parts been received? ☐ Yes / ☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes / ☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes / ☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes / ☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes / ☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 11/111
Confirm arrival window (2–4 hrs): 10am-12pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: (775) 224-8625
(If the above answer is NO): Onsite POC Name & Number:
11-5 Mburris called site LM on vmail
11-4 Mburris email sent to POC
10/30/25 SReich - Spoke to Ana, gave her the WO # and told her someone would be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03003478 | Labor | Open | 2.5 | $275.00 | Nov 11, 2:43 PM |
| WL-03003479 | Labor | Open | 1 | $110.00 | Nov 11, 2:43 PM |
| WL-03003480 | Labor | Open | 2.5 | $275.00 | Nov 11, 2:43 PM |
| WL-03003481 | Travel | Open | 127 | $0.00 | Nov 11, 2:43 PM |
| WL-03003482 | Travel | Open | 127 | $0.00 | Nov 11, 2:43 PM |