Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312202 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Community Health Alliance — 3915 Neil Rd, RENO NV, 89502

Oct 30, 2025 → Nov 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 5, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
6d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 7, 2025
6 business days (counted)
Running total: 6 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 11, 2025
1 business day (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 7 of 4 biz days used
Created: Oct 30, 2025 Completed: Nov 11, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 4
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 4
Oct 30 → Nov 7 Assigned ▶ Running 6 6 / 4
Nov 7 → Nov 11 Scheduled ▶ Running 1 7 / 4
Nov 11 → Nov 11 Tech On Site ▶ Running 0 7 / 4
Dispatch 0.0d
Coordinators 7.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.7 days
Over SLA
Billing
0.0 days
Created: Oct 30, 2025 Due: Nov 5, 2025 Completed: Nov 11, 2025 (5 days late)
📅
7.4 days Total Age
⏱️
6.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539715
Midmark Service Request Dispatch Authorization - WO-00122037
Closed
Zone 4 WD/scale off ADDITIONAL NOTES Tech will need to bring a 50 lb calibrated weight. This will be Zone 4 Dispatch to the EMSAR, Fair Oaks, CA location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ana Biselli
Owner
Sherry Reich
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312202 (current) Invoiced
Repair • Justin Armas
Created: Oct 30, 2025 • Closed: Nov 11, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 6.4 days stuck in "Assigned"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 LHill-Called (775) 224-8625 for Ana Biselli. She confirmed contact & equipment. Scheduled for 11/11 with tech arrival between 10-12. send an email with this date so she can put on her calendar.

Name of person you are speaking with:  Ana Biselli 


1. Onsite Access Requirements 


Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 


Customer Response: No 


 


Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 


Customer Response: No 


2. Parts Delivery (if applicable)  N/A 


Have the shipped parts been received? ☐ Yes / ☐ No  


(provide the list of Parts sent if known) 


Did they confirm each part number has arrived? ☐ Yes / ☐ No 


(If No to the above): Did they confirm total number of parts? ☐ Yes / ☐ No 


(If No to the above): Did they refuse to confirm parts? ☐ Yes / ☐ No 


 


Where will the technician be able to locate the parts onsite?  


Customer Response:  


 


If parts have not arrived yet but have an ETA:   


Can the site place the parts near the equipment?  ☐ Yes / ☐ No 


(If No to the above): Is there a designated area for parts?  


Customer Response:   


3. Schedule Confirmation 


Confirm scheduled service date: 11/111 


Confirm arrival window (2–4 hrs): 10am-12pm 


  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 


(Note: enter the time you believe the tech will arrive as the calendar "start time") 


4. Onsite Point of Contact (POC) 


Will you be the onsite POC on the scheduled date?  ☒ Yes / ☐ No 


Best phone number for technician to use:  (775) 224-8625 


(If the above answer is NO): Onsite POC Name & Number:   



11-5 Mburris called site LM on vmail 

11-4 Mburris email sent to POC


10/30/25 SReich - Spoke to Ana, gave her the WO # and told her someone would be reaching out to schedule. 

🔧 Work Performed
recalibrated
🔍 Technician Findings
scale not acuarate
⚠️ Problem Description
Zone 4 WD/scale off ADDITIONAL NOTES Tech will need to bring a 50 lb calibrated weight. This will be Zone 4 Dispatch to the EMSAR, Fair Oaks, CA location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Oct 30, 1:58 PM
Case Number: 00539715
Subject: Midmark Service Request Dispatch Authorization - WO-00122037
Status: Closed
📋
2 Work Order Created Oct 30, 4:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
2 Technician Assigned Oct 30, 5:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⚠️ 6.9 business days
🗓️
2 Status: Scheduled Nov 7, 4:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-11-11T18:15:00.000+0000
1.9 business days
🔧
Status: Tech On Site by Justin Armas Nov 11, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 21h
⏱️
3 5x Labor Added Nov 11, 2:43 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Justin Armas
From: Tech On Site
To: Completed
Duration in Previous: 1h 13m
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 3m
2.0 business days
📄
2 Status: Ready to Bill Nov 13, 12:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Nov 16, 3:52 PM
Invoice Number: SM-246418

Bottlenecks

Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539715
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Justin Armas
Scheduled
Nov 11, 1:15 PM
Created
Oct 30, 4:53 PM
Invoice #
SM-246418

Work Details (5)

Name Type Status Qty Amount Date
WL-03003478 Labor Open 2.5 $275.00 Nov 11, 2:43 PM
WL-03003479 Labor Open 1 $110.00 Nov 11, 2:43 PM
WL-03003480 Labor Open 2.5 $275.00 Nov 11, 2:43 PM
WL-03003481 Travel Open 127 $0.00 Nov 11, 2:43 PM
WL-03003482 Travel Open 127 $0.00 Nov 11, 2:43 PM

Details