Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312203 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 30, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (32 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 8, 2025
5 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: Incomplete
Nov 8 → Nov 12, 2025
2 business days (counted)
Running total: 8 of ? biz days used
Created: Oct 30, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 31 Created ▶ Running 1 1
Oct 31 → Nov 8 Scheduled ▶ Running 5 6
Nov 8 → Nov 12 Incomplete ▶ Running 2 8
Dispatch 1.4d
Coordinators 5.8d
Incomplete 2.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Coordinators
5.8 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
1.3 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2025 Completed: Nov 12, 2025 (49 days early)
📅
8.4 days Total Age
⏱️
5.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539789
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312203 (current) Invoiced
FCO • Bryan Rodriguez
Created: Oct 30, 2025 • Closed: Nov 12, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.8 days stuck in "Scheduled"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Incomplete
2.0d
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 B.R

PARTS NOT TRANSFERED FROM THIS WORK ORDER TO WO-13869436

🔧 Work Performed
FCO86600069
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Oct 30, 4:27 PM
Case Number: 00539789
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 30, 4:54 PM
Work Order: WO-01312203
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 31, 1:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-03T06:00:00.000+0000, 2025-11-03T00:00:00.000+0000, 2025-11-03T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 20h 39m
💵
Expenses Added Oct 31, 2:35 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
Labor Added Nov 7, 11:59 AM
Type: Labor
Status: Open
Qty: 1.5
⏱️
Labor Added Nov 7, 12:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⚠️
Status: Incomplete by Bryan Rodriguez Nov 7, 8:10 PM
From: Scheduled
To: Incomplete
Duration in Previous: 7d 7h
⏳ 2.5 business days
✔️
Status: Completed by Bryan Rodriguez Nov 12, 4:05 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 4d 19h, 0m
⏱️
▶
2 Labor Added Nov 13, 9:14 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 13m
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 15m
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
🚨 14.0 business days
🧾
Invoice Created Dec 5, 12:07 PM
Invoice Number: SM-246589

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00539789
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Nov 3, 9:00 AM
Created
Oct 30, 4:54 PM
Invoice #
SM-246589

Work Details (4)

Name Type Status Qty Amount Date
WL-02991860 Expenses Open 1 $0.00 Oct 31, 2:35 PM
WL-02999796 Labor Open 1.5 $95.00 Nov 7, 11:59 AM
WL-02999854 Labor Open 0.016666666666667 $155.00 Nov 7, 12:23 PM
WL-03005787 Labor Open 0.016666666666667 $38.00 Nov 13, 9:14 AM

Details