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WO-01312208 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • P5

📍 Brooklyn 44 Court Planned Parenthood — 44 COURT STREET 4TH FLOOR, BROOKLYN NY, 11201

Oct 30, 2025 → Nov 7, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 6, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Oct 30, 2025 Completed: Nov 7, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Oct 30 Created ▶ Running 0 0 / 5
Oct 30 → Nov 3 Ready for Scheduling ▶ Running 2 2 / 5
Nov 3 → Nov 4 Assigned ▶ Running 1 3 / 5
Nov 4 → Nov 7 Scheduled ▶ Running 3 6 / 5
Nov 7 → Nov 7 Tech On Site ▶ Running 0 6 / 5
Dispatch 0.0d
Coordinators 8.3d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.3 days
Over SLA
Field Work
0.4 days
Created: Oct 30, 2025 Due: Nov 6, 2025 Completed: Nov 7, 2025 (on time)
📅
6.3 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539759
Inspection - Missed items
Closed
Miscellaneous Inspection I am reaching out from the PPGNY Brooklyn health center (44 Court Street). We have an ultrasound machine that seemingly wasn't inspected, or the inspection was not documented, as we cannot find record of it on the site. We would like to schedule a follow up to have any and all items having been missed during the routine inspection to be evaluated and brought up to date as soon as possible, please. https://www.ebiotrack.com/omnicor/inspection.php?iid=10291 Lailaa McKinney Lailaa.Mckinney@ppgreaterny.org 929.745.0537 Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org
Priority
Standard
Origin
Email
Reason
New Case
Contact
Victoria Fahie
Owner
Shelby Robinson
Created
Oct 30, 2025
Work Orders from this Case (1)
WO-01312208 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Oct 30, 2025 • Closed: Nov 7, 2025
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/4 KSmith -- Scheduled for Friday with Tricia

11/4 KSmith -- Sent email to schedule for 11/7 (MS)

11/3 KSmith -- Responded to Tricia's providing 11/14 as a scheduled date. FSEs are all fully booked until then. Shawn is aware SLA will be missed.

🔧 Work Performed
All devices inspected NOT missed. Site brought units from other location after annual inspection. Completed annual inspection. All work documented in ebiotrack S.O #: 1288-119002-10291-OMNI.
🔍 Technician Findings
All devices inspected NOT missed. Site brought units from other location after annual inspection. Completed annual inspection. All work documented in ebiotrack S.O #: 1288-119002-10291-OMNI.
⚠️ Problem Description
Miscellaneous Inspection I am reaching out from the PPGNY Brooklyn health center (44 Court Street). We have an ultrasound machine that seemingly wasn't inspected, or the inspection was not documented, as we cannot find record of it on the site. We would like to schedule a follow up to have any and all items having been missed during the routine inspection to be evaluated and brought up to date as soon as possible, please. https://www.ebiotrack.com/omnicor/inspection.php?iid=10291 Lailaa McKinney Lailaa.Mckinney@ppgreaterny.org 929.745.0537 Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org

Timeline

📞
Case Linked Oct 30, 3:14 PM
Case Number: 00539759
Subject: Inspection - Missed items
Status: Closed
📋
▶
2 Work Order Created Oct 30, 5:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.8 business days
👷
▶
2 Status: Assigned Nov 3, 8:36 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
⏳ 2.0 business days
👷
▶
3 Technician Assigned Nov 4, 11:07 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-07T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Nov 7, 9:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
⏱️
▶
2 5x Labor Added Nov 7, 12:13 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 3h 6m
🏁
Status: Closed by Mohamed Shareed Nov 7, 12:18 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 11, 12:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 12, 12:08 PM
Invoice Number: SM-246197

Bottlenecks

Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📞
Case 00539759
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Nov 7, 9:00 AM
Created
Oct 30, 5:32 PM
Invoice #
SM-246197

Work Details (5)

Name Type Status Qty Amount Date
WL-02999829 Labor Open 1.25 $186.25 Nov 7, 12:13 PM
WL-02999830 Labor Open 1.5 $223.50 Nov 7, 12:13 PM
WL-02999831 Travel Open 16 - Nov 7, 12:13 PM
WL-02999832 Expenses Open 1 $0.00 Nov 7, 12:13 PM
WL-02999833 Expenses Open 1 $0.00 Nov 7, 12:13 PM

Details