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WO-01312237 ↗ ServiceMax

ELMIRA PSYCHIATRIC CENTER • Inspection • PSM

📍 ELMIRA PSYCHIATRIC CENTER — 100 WASHINGTON AVE, ELMIRA NY, 14901

Oct 31, 2025 → Jan 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (51 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Oct 31 → Jan 20, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Oct 31, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0
Oct 31 → Oct 31 Assigned ▶ Running 0 0
Oct 31 → Jan 20 Scheduled ▶ Running 51 51
Jan 20 → Jan 20 Tech On Site ▶ Running 0 51
Jan 20 → Jan 21 Tech Off Site ▶ Running 1 52
Jan 21 → Jan 21 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Coordinators 52.9d
Field Work 3.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.9 days
Over SLA
Field Work
3.3 days
Billing
0.0 days
Created: Oct 31, 2025 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
53.0 days Total Age
⏱️
52.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Darek Kirkpatrick — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 20, 2026
Visit 2 Jan 21, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539857
eBiotrack - New Inspection Created
Closed
Semi-Annual Inspection Equipment: 191 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10292
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ed Lovell
Owner
Scott Berry
Created
Oct 31, 2025
Work Orders from this Case (1)
WO-01312237 (current) Invoiced
Inspection • Darek Kirkpatrick
Created: Oct 31, 2025 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 52.0 days stuck in "Scheduled"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Scheduled
52.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
1.8d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1 KSmith -- Confirmed with Ed that he wants to keep these scheduled in January, even though they are due in December. Ed confirmed to keep in January. Email logged on WO-01315127

10/31 KSmith -- Scheduled for 1/20-1/21 with Ed

🔧 Work Performed
SEMI-ANNUAL INSPECTION & CALIBRATION COMPLETED ON 185 DEVICES
🔍 Technician Findings
SEMI-ANNUAL INSPECTION
⚠️ Problem Description
Semi-Annual Inspection Equipment: 191 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10292

Timeline

📞
▶
3 Case Linked Oct 31, 12:47 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01312237
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 31, 8:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7h 24m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-20T13:00:00.000+0000
🚨 52.0 business days
🔧
▶
2 Status: Tech On Site Jan 20, 7:50 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 98
⏱️
▶
2 Labor Added Jan 20, 12:35 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Darek Kirkpatrick
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 46m
⏱️
2x Labor Added Jan 20, 3:03 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 98
🔧
▶
2 Status: Tech On Site Jan 21, 7:50 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 98
⏱️
▶
2 Labor Added Jan 21, 12:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site
To: Completed
Duration in Previous: 4h 52m
⏱️
▶
2 2x Labor Added Jan 21, 3:08 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Darek Kirkpatrick
From: Completed
To: Closed
Duration in Previous: 2h 26m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 23, 5:57 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252172
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Scheduled
Duration: 52.0 business days (threshold: 2.0 business days)
Exceeded by 50.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00539857
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Jan 20, 8:00 AM
Created
Oct 31, 12:49 AM
Invoice #
SM-252172

Work Details (10)

Name Type Status Qty Amount Date
WL-03071348 Labor Open 2 $0.00 Jan 20, 7:52 AM
WL-03071349 Travel Open 98 - Jan 20, 7:52 AM
WL-03071649 Labor Open 4.9166666666667 $0.00 Jan 20, 12:35 PM
WL-03071990 Labor Open 2.25 $0.00 Jan 20, 3:03 PM
WL-03071991 Travel Open 98 - Jan 20, 3:03 PM
WL-03072951 Labor Open 2 $0.00 Jan 21, 7:52 AM
WL-03072952 Travel Open 98 - Jan 21, 7:52 AM
WL-03073294 Labor Open 4.9166666666667 $4,625.00 Jan 21, 12:42 PM
WL-03073651 Labor Open 2.25 $85.00 Jan 21, 3:08 PM
WL-03073652 Travel Open 98 - Jan 21, 3:08 PM

Details