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WO-01312264 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Evenflo - Piqua OH — 1801 Commerce Dr, Piqua OH, 45356

Oct 31, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (23 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 31 → Dec 3, 2025
20 business days (counted)
Running total: 20 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 9, 2025
4 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Oct 31, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0
Oct 31 → Dec 3 Assigned ▶ Running 20 20
Dec 3 → Dec 9 Scheduled ▶ Running 4 24
Dec 9 → Dec 9 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.7d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.7 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 31, 2025 Due: Dec 30, 2025 Completed: Dec 9, 2025 (21 days early)
📅
25.0 days Total Age
⏱️
21.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539859
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=30886
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Sells
Created
Oct 31, 2025
Work Orders from this Case (1)
WO-01312264 (current) Invoiced
Inspection • Jordan Moceri
Created: Oct 31, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 124 days old
🚨
Primary Delay 21.0 days stuck in "Assigned"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/2025 CRamen. Logged email confirming Tuesday 12/9/2025 with an arrival window between 8-10am.


12/3/2025 CRamen left a vm for a returned call to schedule.  Logged email requesting Tuesday 12/9/2025 with an arrival window between 8-10am. Placeholder set


10/31/2025 CRamen left a vm for Brian to return call to schedule 

🔧 Work Performed
Performed inspection and demonstrated how the barcodes work to the customer. 3 items inspected.
🔍 Technician Findings
Inspection needed
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=30886

Timeline

📞
Case Linked Oct 31, 1:00 AM
Case Number: 00539859
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 31, 9:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 31, 10:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
🚨 21.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 1:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-09T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 5, 3:12 PM
Scheduled For: 2025-12-09T13:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jordan Moceri Dec 9, 8:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
⏱️
▶
2 5x Labor Added Dec 9, 4:16 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 12m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 11, 4:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.8 business days
🧾
Invoice Created Dec 15, 7:21 AM
Invoice Number: SM-248807

Bottlenecks

Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00539859
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jordan Moceri
Scheduled
Dec 9, 8:30 AM
Created
Oct 31, 9:35 AM
Invoice #
SM-248807

Work Details (5)

Name Type Status Qty Amount Date
WL-03031787 Labor Open 2.2333333333333 $0.00 Dec 9, 4:16 PM
WL-03031788 Labor Open 1.9333333333333 $1,063.00 Dec 9, 4:16 PM
WL-03031789 Labor Open 2.25 $0.00 Dec 9, 4:16 PM
WL-03031790 Travel Open 115 - Dec 9, 4:16 PM
WL-03031791 Travel Open 115 - Dec 9, 4:16 PM

Details