Per Raquel top screen is dark, TS is blue with no sync, LEDs are working. They have rebooted. no change
Use this password to access the kiosk: 7XX2%WKF
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
11/4/25 AJinerson - Discussed w/ tech SUP and confirmed assigning/scheduling for EMSAR tech to service at next available date which is past the SLA due to parts needing to still be shipped out.
11/4/25 AJinerson - WO released 1 day before the SLA, parts still need to ship out and we do not have an EMSAR tech who would get parts in time to service by SLA. Checking w/ tech SUP how to proceed.
🔧Work Performed
Replaced the PC, set the screen resolution and calibrated the touchscreen and scale. Removed ghost com ports.
🔍Technician Findings
Kiosk was functioning with a black top monitor.
⚠️Problem Description
Tech will be sent a PC for replacement.
Per Raquel top screen is dark, TS is blue with no sync, LEDs are working. They have rebooted. no change
Use this password to access the kiosk: 7XX2%WKF
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📋
Inbound from +18137548195
Completed Oct 31, 2025
Per Raquel top screen is dark, TS is blue with no sync, LEDs are working. They have rebooted. no change