Work Order 360 View

11/08/25 CRW - Return Trip home from WO.

11/6/25 AJinerson - Call logged on WO-01312289. Called Ariana back to let her know we will have 2 separate technicians service the below WOs as we do not have the SAME technician available Friday and Monday per their request.

WO-01312289 - 11/7 arrival at 1PM

WO-01312636 - 11/10 - arrival at 3PM 

Left VM for Ariana letting her know this and to call back if any further questions/concerns. 

11/6/25 AJinerson - This is confirmed scheduled w/ customer for 11/7 at 1PM. We are just awaiting skillset to be assigned to tech in order to assign the WO and get it into scheduled status.

11/5/25 AJinerson - As of 11/5 1:30PM (CST) unable to assign WO due to skillset issue still. Tech is to complete EMSAR U courses by 11/6 and we will update to assigned/scheduled status.

11/04/25 NFloyd - Billing Notation: Please add Expedite / Prioritization Fee – $178.50 per kiosk

Triggered because the request was submitted < 7 business days lead time

11/4/25 AJinerson - Call logged on WO-01312289. Called POC Ariana to confirm scheduling tech visits for below dates/times.

WO-01312289 - 11/7 arrival at 1PM

WO-01312636 - 11/10 - arrival at 3PM due to convention center time, no earlier arrival available for them.

Ariana was asking if it's possible to use the same tech for both services, so that the tech on Friday could keep the re-packing materials with them and bring them back onsite Monday to complete the removal service.

Ariana's reasoning, is that this is a convention center, and the materials will get moved around if tech doesn't take them with him and bring them back, she's worried about someone maybe throwing them out, or not having them brought back in time for Monday's service.

11/4/25 AJinerson - Call logged on WO-01312289. Called POC Ariana needing to confirm tech visits for 11/7 and 11/10 for below WOs. Left VM regarding this. 

WO-01312289 - 11/7 1PM

WO-01312636 - 11/10- 3PM 

11/4/25 AJinerson - Chatter to FSE CWalker regarding WO is scheduled, but cannot assign/schedule until EMSAR U courses completed on 11/5 and gained skillset. Informing of set arrival time of 11/7 at 1PM per notes.

11/3/25 AJinerson - Per teams message from tech SUP, this WO will need to be assigned/scheduled for FSE CWalker on Friday, 11/7 at 1PM.

**FSE does not currently have the skillset listed on him, and will need to complete EMSAR U courses to obtain skillset in order to assign WO and put this into scheduled status. FSE set to complete EMSAR U course on 11/5.

11/3/25 AJinerson - Message to tech SUP on who to proceed with scheduling this WO for as local LA tech will be traveling on 11/7 to another state to cover past due Agilent Repair and will not be home until evening of 11/7 (flying home, site is 7 hours away).

Per notes - tech is REQUIRED to be on site on 11/7 at 1PM and service MUST be done by 3PM.

10/31/25 NFloyd - Correct panels are in place. Station delivered by Higi and is on site.

10/31/25 lcoonrod

installed product listed is showing in another location. sent teams message to Nicole. Should this go to L2 or to RFS

@Nicole Floyd @Leona Coonrod​ ​ This WO order type should be marked as a relocation, rather than an installation. This populates on production reports and causes confusion.

@Brendan Chaney​  Thanks! Noted.

@Craig Walker​ Hi Craig! This is the Higi WO that is scheduled for Friday, 11/7. Site has specific need of arrival time of 1:00 PM (Central) per the problem description.

We cannot assign/schedule this WO yet until your courses for the EMSAR U are completed tomorrow, 11/5. Once you complete those courses, the skillset will be added to you, and this will be added to calendar.

Also, this is a 6-7 hour round trip and scheduled on a Friday. We wanted to confirm with you if you would be driving home same day after service, or if an overnight would be needed. CC @Mark Franks​ 

updated the correct installation work instructions and checklist link.

@Phillip Castillo​ @Keith Fricke​ @Mark Franks​ WO is not letting me close due Shippent open and will not give the the shippment received button after uploading Picture of Kiosk and hitting finsh.