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WO-01312290 ↗ ServiceMax

MIDMARK • Repair • P4

📍 El Dorado Animal Hospital — 3500 N Jefferson Ave, El Dorado, AR, 71730-2624

Oct 31, 2025 → Nov 3, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 6, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 3, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
Created: Oct 31, 2025 Completed: Nov 4, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0 / 4
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0 / 4
Oct 31 → Oct 31 Assigned ▶ Running 0 0 / 4
Oct 31 → Nov 3 Scheduled ▶ Running 1 1 / 4
Nov 3 → Nov 4 Tech On Site ▶ Running 1 2 / 4
Dispatch 0.0d
Coordinators 2.1d
Field Work 1.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Field Work
1.2 days
Over SLA
Billing
0.0 days
Created: Oct 31, 2025 Due: Nov 6, 2025 Completed: Nov 4, 2025 (2 days early)
📅
2.3 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539917
Midmark Service Request Dispatch Authorization - WO-00122562
Closed
Zone 4 WD Weighing Off Tech will need 100 LBS calibrated weight for calibration. This will be Zone 4 Dispatch to the EMSAR, North Little Rock, AR location. It is approx. 4hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Drew Martin
Owner
Jessica Sells
Created
Oct 31, 2025
Work Orders from this Case (2)
WO-01312290 (current) Invoiced
Repair • Christopher Carroll
Created: Oct 31, 2025 • Closed: Nov 3, 2025
WO-01312291 Invoiced
Repair • Christopher Carroll
Created: Oct 31, 2025 • Closed: Nov 3, 2025
Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31 MOwens Called and spoke to Dr. Mitchell. Scheduled the repair visit for Mon. 11/3 with eta between 11am-12pm.

10/31/2025jsells

spoke with Drew, and I gave him the WO# and told him a coordinator will call him to schedule the visit

🔧 Work Performed
Technician Findings upon arrival: unit scale is off What caused the issue: need calibration Actions Taken/Work Performed: w help oif support, recalibrated scale Final Resolution: Unit performs true , Returned unit to service
🔍 Technician Findings
Technician Findings upon arrival: unit scale is off What caused the issue: need calibration Actions Taken/Work Performed: w help oif support, recalibrated scale Final Resolution: Unit performs true , Returned unit to service
⚠️ Problem Description
Zone 4 WD Weighing Off Tech will need 100 LBS calibrated weight for calibration. This will be Zone 4 Dispatch to the EMSAR, North Little Rock, AR location. It is approx. 4hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Oct 31, 10:15 AM
Case Number: 00539917
Subject: Midmark Service Request Dispatch Authorization - WO-00122562
Status: Closed
📋
Work Order Created Oct 31, 10:53 AM
Work Order: WO-01312290
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Oct 31, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10m
👷
▶
2 Technician Assigned Oct 31, 11:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
🗓️
▶
2 Status: Scheduled Oct 31, 12:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-03T16:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Christopher Carroll Nov 3, 11:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
▶
2 5x Labor Added Nov 3, 9:03 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 19m, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Nov 5, 4:43 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez Nov 5, 4:49 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.9 business days
🧾
Invoice Created Nov 7, 8:34 PM
Invoice Number: SM-245684

Bottlenecks

Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539917
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
Nov 3, 11:30 AM
Created
Oct 31, 10:53 AM
Invoice #
SM-245684

Work Details (5)

Name Type Status Qty Amount Date
WL-02995072 Labor Open 3 $330.00 Nov 3, 9:03 PM
WL-02995073 Labor Open 1 $110.00 Nov 3, 9:03 PM
WL-02995074 Labor Open 3 $165.00 Nov 3, 9:03 PM
WL-02995075 Travel Open 160 $0.00 Nov 3, 9:03 PM
WL-02995076 Travel Open 160 $0.00 Nov 3, 9:03 PM

Details