Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312298 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Oct 31, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (10 biz days early)
Active: 6 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
6d
▶ Clock Running
Status: Created
Oct 31 → Nov 10, 2025
6 business days (counted)
Running total: 6 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Dec 16, 2025
23 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 31, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Nov 10 Created ▶ Running 6 6
Nov 10 → Dec 16 Ready for Release ⏸ Paused 23 —
Dec 16 → Dec 16 Assigned ▶ Running 0 6
Dec 16 → Dec 16 Scheduled ▶ Running 0 6
Dispatch 7.0d
Holding 24.0d (excluded)
Coordinators 0.2d
✓ SLA Met
Dispatch
7.0 days
Over SLA
Holding (excluded from total)
24.0 days
Coordinators
0.2 days
Created: Oct 31, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
30.0 days Total Age
⏱️
24.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00539944
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Oct 31, 2025
Work Orders from this Case (1)
WO-01312298 (current) Invoiced
FCO • Davon Cox
Created: Oct 31, 2025 • Closed: Dec 16, 2025
Completed with minor delays
Invoiced • 124 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Ready for Release
24.0d
Scheduled
0.2d / 2.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 MNewman - FSE has labor on PWO. Dispatching to Davon to close EWO

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Oct 31, 11:20 AM
Case Number: 00539944
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 31, 11:48 AM
Work Order: WO-01312298
Type: FCO
Priority: PC
⚠️ 7.0 business days
✅
Status: Ready for Release by Mandy Newman Nov 10, 6:53 AM
From: Entered
To: Ready for Release
Duration in Previous: 9d 20h
🚨 24.0 business days
👷
▶
3 Technician Assigned Dec 16, 3:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 36d 8h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-03T13:00:00.000+0000
⏱️
▶
2 Labor Added Dec 16, 5:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 53m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 17, 10:02 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 16h 19m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 22, 3:16 PM
Invoice Number: SM-249268

Bottlenecks

Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00539944
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Nov 3, 8:00 AM
Created
Oct 31, 11:48 AM
Invoice #
SM-249268

Work Details (1)

Name Type Status Qty Amount Date
WL-03039728 Labor Open 0.25 $0.00 Dec 16, 5:42 PM

Details