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WO-01312303 ↗ ServiceMax

NORTH MASON REGIONAL FIRE AUTHORITY • Preventive Maintenance • PSM

📍 North Mason Regional Fire Authority — 460 NE Old Belfair Hwy, Belfair WA, 98528

Oct 31, 2025 → Nov 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (12 biz days late)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Nov 20, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 31 → Nov 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 18, 2025
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 12 of ? biz days used
1d
▶ Clock Running
Status: Completed
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Closed
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Closed
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Oct 31, 2025 Invoiced: Nov 20, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 0
Oct 31 → Nov 4 Assigned ▶ Running 2 2
Nov 4 → Nov 18 Scheduled ▶ Running 9 11
Nov 18 → Nov 19 Tech On Site ▶ Running 1 12
Nov 19 → Nov 20 Completed ▶ Running 1 13
Nov 20 → Nov 20 04-Scheduled ▶ Running 0 13
Nov 20 → Nov 20 Closed ▶ Running 0 13
Nov 20 → Nov 20 On Hold ▶ Running 0 13
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 13
Nov 20 → Nov 20 Closed ▶ Running 0 13
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 13
Dispatch 0.0d
Coordinators 12.6d
Field Work 3.4d
Billing 1.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.6 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
1.8 days
Created: Oct 31, 2025 Due: Nov 26, 2025 Completed: Nov 20, 2025 (6 days early)
📅
14.0 days Total Age
⏱️
9.6d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539860
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 15 pcs https://www.ebiotrack.com/inspection.php?iid=30887 Annual Equipment PM Inspection Description: 2025 EMS Rate Card signed in account files - quote covers: (6) stretcher (6) stair chair (6) powerload for PM ONLY | 1 PM per year | **Recurring inspection must have current year RC on file before WO creation - please attach to case & WO** # of Equipment: 15
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carl Ehresman
Owner
Jessica Sells
Created
Oct 31, 2025
Work Orders from this Case (1)
WO-01312303 (current) Invoiced
Preventive Maintenance • Michah Brackett
Created: Oct 31, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 124 days old
🚨
Primary Delay 9.6 days stuck in "Scheduled"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
2.0d / 1.0d SLA
04-Scheduled
0.0d
Closed
3.2d / 1.0d SLA
Billing Review
1.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/25 DPatton - adjusted travel NTE $500.

11/25/25 DPatton - WO has $3250 in travel charges round trip. Reduce travel charge to one-way? Or Not To Exceed $500? Please advise, this customer was not quoted. Also noticed tech didn't enter travel in EBT (only PMs in EBT)

11-4 Mburris email from POC to set

10-31 Mburris email sent to POC

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 121139577 - Asset ID: a0C6e00000vShblEAC Stryker Medical - 6390 Power-LOAD Serial #: 2003012400275 - Asset ID: a0C6e00000vSheEEAS Stryker Medical - 6252 Stair-Pro Serial #: 120840485 - Asset ID: a0C6e00000vSheFEAS Stryker Medical - 6390 Power-LOAD Serial #: 2003012400276 - Asset ID: a0C6e00000vSheIEAS Stryker Medical - 6252 Stair-Pro Serial #: 061240609 - Asset ID: a0C6e00000vSheJEAS Stryker Medical - 6390 Power-LOAD Serial #: 2203012400091 - Asset ID: a0C6e00000vSheXEAS Stryker Medical - 6390 Power-LOAD Serial #: 2003012400277 - Asset ID: a0C6e00000vSheYEAS Stryker Medical - 6390 Power-LOAD Serial #: 2003012400207 - Asset ID: a0C6e00000vShehEAC Stryker Medical - 6252 Stair-Pro Serial #: 066640026 - Asset ID: a0C6e00000vSheiEAC Stryker Medical - 6252 Stair-Pro Serial #: 030839137 - Asset ID: a0C6e00000vShf1EAC Stryker Medical - 6506 PowerPro Serial #: 2004003500658 - Asset ID: 13276952 Stryker Medical - 6390 Power-LOAD Serial #: 2003012400210 - Asset ID: 1327659 Stryker Medical - 6252 Stair-Pro Serial #: 050839991 - Asset ID: 13276969 Stryker Medical - 6506 PowerPro Serial #: 2004003500657 - Asset ID: a0C6e00000vShbjEAC Stryker Medical - 6506 PowerPro Serial #: 2004003500659 - Asset ID: a0C6e00000vShbkEAC Stryker Medical - 6506 PowerPro Serial #: 2004003500655 - Asset ID: a0C6e00000vShdeEAC Stryker Medical - 6506 PowerPro Serial #: 2004003500656 - Asset ID: a0C6e00000vShdfEAC Stryker Medical - 6506 PowerPro Serial #: 2302020700038 - Asset ID: a0C6e00000vSheDEAS
🔍 Technician Findings
6-6506 POWER COT 6-6390 POWER LOAD 6-6252 STAIRCHAIR
⚠️ Problem Description
Inspection: Annual Equipment PM 15 pcs https://www.ebiotrack.com/inspection.php?iid=30887 Annual Equipment PM Inspection Description: 2025 EMS Rate Card signed in account files - quote covers: (6) stretcher (6) stair chair (6) powerload for PM ONLY | 1 PM per year | **Recurring inspection must have current year RC on file before WO creation - please attach to case & WO** # of Equipment: 15

Timeline

📞
Case Linked Oct 31, 1:00 AM
Case Number: 00539860
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 31, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 31, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 55m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 4, 2:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-11T16:00:00.000+0000
📅
▶
2 Dispatch Scheduled Nov 4, 5:07 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-18T16:00:00.000+0000
⚠️ 9.9 business days
🔧
Status: Tech On Site by Michah Brackett Nov 18, 9:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 19h
✔️
Status: Completed by Michah Brackett Nov 18, 10:06 PM
From: Tech On Site
To: Completed
Duration in Previous: 12h 9m
⏳ 2.2 business days
⏱️
▶
3 18x Labor Added Nov 20, 4:54 PM
18x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Completed
To: 04-Scheduled
Duration in Previous: 1d 18h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 3m
⏸️
Status: On Hold by Nicholas Willick Nov 20, 5:08 PM
From: Closed, On Hold
To: On Hold, Ready for Scheduling
Duration in Previous: 8m, 0m
💵
▶
2 10x Expenses Added Nov 20, 5:23 PM
10x Expenses Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Ready for Scheduling
To: Closed
Duration in Previous: 15m
📅
▶
3 Status: Ready for Scheduling Nov 20, 5:53 PM
Status: Ready for Scheduling → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 13
🏁
Status: Closed by Michah Brackett
From: Ready for Scheduling
To: Closed
Duration in Previous: 3m
⏳ 3.8 business days
💵
Status: Billing Review by Diane Patton Nov 25, 12:44 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 18h
📄
Status: Ready to Bill by Diane Patton Nov 26, 11:19 AM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 22h 35m, 0m
💰
Status: Invoiced by Diane Patton Nov 26, 11:27 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247618

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00539860
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Michah Brackett
Scheduled
N/A
Created
Oct 31, 12:03 PM
Invoice #
247618

Work Details (29)

Name Type Status Qty Amount Date
WL-03015195 Labor Open 1 $205.00 Nov 20, 4:54 PM
WL-03015196 Labor Open 1 $205.00 Nov 20, 4:54 PM
WL-03015197 Labor Open 1 $205.00 Nov 20, 4:54 PM
WL-03015198 Labor Open 1 $205.00 Nov 20, 4:54 PM
WL-03015199 Labor Open 1 $205.00 Nov 20, 4:54 PM
WL-03015200 Labor Open 1 $205.00 Nov 20, 4:54 PM
WL-03015201 Labor Open 0.5 $82.00 Nov 20, 4:54 PM
WL-03015202 Labor Open 0.5 $82.00 Nov 20, 4:54 PM
WL-03015203 Labor Open 0.5 $82.00 Nov 20, 4:54 PM
WL-03015204 Labor Open 0.5 $82.00 Nov 20, 4:54 PM
WL-03015205 Labor Open 0.5 $82.00 Nov 20, 4:54 PM
WL-03015206 Labor Open 0.5 $82.00 Nov 20, 4:54 PM
WL-03015207 Labor Open 0.5 $246.00 Nov 20, 4:54 PM
WL-03015208 Labor Open 0.5 $246.00 Nov 20, 4:54 PM
WL-03015209 Labor Open 0.5 $246.00 Nov 20, 4:54 PM
WL-03015210 Labor Open 0.5 $246.00 Nov 20, 4:54 PM
WL-03015211 Labor Open 0.5 $246.00 Nov 20, 4:54 PM
WL-03015212 Labor Open 0.5 $246.00 Nov 20, 4:54 PM
WL-03015269 Expenses Open 1 $0.00 Nov 20, 5:23 PM
WL-03015260 Labor Open 1 $500.00 Nov 20, 5:23 PM
WL-03015261 Labor Open 1 $0.00 Nov 20, 5:23 PM
WL-03015262 Labor Open 10 $0.00 Nov 20, 5:23 PM
WL-03015263 Travel Open 670 $0.00 Nov 20, 5:23 PM
WL-03015264 Travel Open 25 $0.00 Nov 20, 5:23 PM
WL-03015265 Travel Open 25 $0.00 Nov 20, 5:23 PM
WL-03015266 Travel Open 569 $0.00 Nov 20, 5:23 PM
WL-03015267 Expenses Open 1 $0.00 Nov 20, 5:23 PM
WL-03015268 Expenses Open 1 $0.00 Nov 20, 5:23 PM
WL-03015338 Labor Open 13 $0.00 Nov 20, 5:55 PM

Details