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WO-01312325 ↗ ServiceMax

HIGI LLC • Removal • PC

📍 Woman in Trucking Conference — 2201 N Stemmons Fwy, Hilton Anatole, Dallas TX, 75207

Oct 31, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 12, 2025
✓ SLA Met
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Nov 5, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 12, 2025
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 31, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Nov 5 Ready for Scheduling ▶ Running 3 3
Nov 5 → Nov 5 Assigned ▶ Running 0 3
Nov 5 → Nov 12 Scheduled ▶ Running 4 7
Nov 12 → Nov 12 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.8d
Field Work 1.0d
Billing 51.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.8 days
Over SLA
Field Work
1.0 days
Billing
51.1 days
Over SLA
Created: Oct 31, 2025 Due: Nov 12, 2025 Completed: Nov 12, 2025 (on time)
📅
7.8 days Total Age
⏱️
51.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
55.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00539936
CF-80788
Closed
De-install of SN Q9061-2501-0004 No logistics required. Station De-Install A technician is required to be onsite on 11/12/2025 at 11:00AM. Please be punctual, the whole De-installation will need to be completed by 12:00PM. The technician will need to bring materials such as tie downs or banding straps to secure the Higi station onto the pallet after show (The technician can ask GES at install if they will have anything, and/or will need to bring tie downs or banding straps to secure the Higi station). De-Install Location: Woman in Trucking Conference Hilton Anatole 2201 N Stemmons Fwy Dallas, TX 75207 Higi Serial Number: (Q9061-25010004). Contact: Anna Pace. Phone number: 615.516.3625
Priority
High
Origin
Client Form
Reason
New Case
Contact
Anna Pace
Owner
Leona Coonrod
Created
Oct 31, 2025
Work Orders from this Case (1)
WO-01312325 (current) Invoiced
Removal • Zachary Stieben
Created: Oct 31, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 124 days old
🚨
Primary Delay 51.0 days stuck in "Ready to Bill"
⏱️
Total Delay 55.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
51.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Deinstalled Higi Kiosk per work order instructions. Packaged Higi for shipping per work order instructions.
🔍 Technician Findings
11/12/205 Zachary Stieben arrived on site. Found Higi Kiosk to be Deinstalled.
⚠️ Problem Description
Special Instructions: No logistics required. Station De-Install A technician is required to be onsite on 11/12/2025 at 11:00AM. Please be punctual, the whole De-installation will need to be completed by 12:00PM. The technician will need to bring materials such as tie downs or banding straps to secure the Higi station onto the pallet after show (The technician can ask GES at install if they will have anything, and/or will need to bring tie downs or banding straps to secure the Higi station). De-Install Location: Woman in Trucking Conference Hilton Anatole 2201 N Stemmons Fwy Dallas, TX 75207 Higi Serial Number: (Q9061-25010004). Contact: Anna Pace. Phone number: 615.516.3625 De-install of SN Q9061-2501-0004 No logistics required. Station De-Install A technician is required to be onsite on 11/12/2025 at 11:00AM. Please be punctual, the whole De-installation will need to be completed by 12:00PM. The technician will need to bring materials such as tie downs or banding straps to secure the Higi station onto the pallet after show (The technician can ask GES at install if they will have anything, and/or will need to bring tie downs or banding straps to secure the Higi station). De-Install Location: Woman in Trucking Conference Hilton Anatole 2201 N Stemmons Fwy Dallas, TX 75207 Higi Serial Number: (Q9061-25010004). Contact: Anna Pace. Phone number: 615.516.3625
📄 Description
Higi Alternate Configuration Station WiFi

Timeline

📞
Case Linked Oct 31, 10:58 AM
Case Number: 00539936
Subject: CF-80788
Status: Closed
📋
▶
2 Work Order Created Oct 31, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Nov 5, 10:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-12T17:00:00.000+0000
⏳ 4.0 business days
💵
Expenses Added Nov 11, 3:33 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Zachary Stieben Nov 12, 11:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
✔️
Status: Completed by Zachary Stieben Nov 12, 12:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 42m
🚗
▶
2 Travel Added Nov 12, 6:31 PM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.41666666666667, 1.8333333333333
🏁
Status: Closed by Zachary Stieben Nov 12, 6:53 PM
From: Completed
To: Closed
Duration in Previous: 5h 55m
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 53m
🚨 51.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jan 29, 11:18 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 77d 1h
🧾
▶
2 Invoice Created Jan 29, 11:52 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 33m

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 51.0 business days (threshold: 1.0 business days)
Exceeded by 50.0 business days

🔗 Related Artifacts

📞
Case 00539936
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Removal
Branch
N/A
Technician
Zachary Stieben
Scheduled
Nov 12, 12:00 PM
Created
Oct 31, 1:37 PM
Invoice #
SM-252505

Work Details (5)

Name Type Status Qty Amount Date
WL-03003556 Expenses Open 1 $0.00 Nov 11, 3:33 PM
WL-03005244 Travel Open 14 $0.00 Nov 12, 6:31 PM
WL-03005250 Labor Open 0.41666666666667 $0.00 Nov 12, 6:33 PM
WL-03005251 Labor Open 1.8333333333333 $110.00 Nov 12, 6:33 PM
WL-03005252 Expenses Open 1 $0.00 Nov 12, 6:34 PM

Details